Technical Support Trainee

3 weeks ago


Muscat, Muscat, Oman OMPAY Full time

Technical Support Job Responsibilities:

  • Customer Service: Answer calls, resolve customer inquiries, provide product/service information, and handle complaints.
  • Technical Support: Assist customers with troubleshooting and technical issues.
  • Outbound Calls: Conduct follow-ups, surveys, and sales calls.
  • Data Entry: Record customer interactions and maintain accurate CRM records.
  • Meet KPIs: Achieve performance metrics like call resolution time and customer satisfaction.
  • Team Collaboration: Work with colleagues to resolve escalated issues.
  • Follow Guidelines: Adhere to company protocols and scripts.

Job Qualifications:

  • Education: Bachelor's degree or fresh graduate.
  • Communication Skills: Strong verbal and written skills, active listening.
  • Customer Service Experience: Patience, empathy, and problem-solving skills.
  • Technical Skills: Basic computer skills and familiarity with CRM systems.
  • Multitasking: Ability to manage multiple tasks effectively.
  • Attention to Detail: Accurate data entry and record-keeping.
  • Language Skills: Multilingual ability is a plus.
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