Hotel Manager

5 days ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Hotel Manager

Mandarin Oriental Muscat is looking for a Hotel Manager to join our Executive team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

About the job

Hotel Manager reports to the General Manager.

As Hotel Manager, you will be responsible for the following duties:

  1. General:
  • Manage and ensure coordination between all the operational departments of the hotel.
  • Ensure guest satisfaction is maintained at the highest possible levels.
  • Chair the Fire, Life, Health, Safety, Security and Sustainability program.
  • Preside over meetings related to quality assurance and VIP handling.
  • Ensure all corporate and hotel policies and standard operating procedures are distributed and known by the colleagues.
  • Ensure any new hotel strategy information is cascaded down to all colleagues.
  • Work closely with the MarCom Manager to ensure hotel operational activations remain frequent, impactful, and vibrant. Also, ensure guest feedback/complaints are swiftly handled.
  • Assist the Sales team in their efforts and ensure operational coordination.
  • Hold monthly meetings with all operational division and departmental heads.
  • Spend approximately 75% of your time in operations and in the hotel lobby, and 25% on meetings and administrative tasks.
  • Follow and uphold MOHG Code of Conduct.
  • Support all learning, development, and social corporate activities.
  1. Operational:

Assisting the General Manager

  • Translate and execute strategies into operational excellence.
  • Take responsibility for the hotel when the General Manager is not present.
  • Provide input for the creation and implementation of promotional activities with all Divisions.

Working with Operational Division Heads

  • Prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyze Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximization.
  • Ensure coordination and continuous focus on all Quality Monitoring tools/Key Performance Indicators (KPI), including LRA, LQE, and TrustYou.
  • Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
  • Thoroughly investigate all guest feedback and report to the General Manager with plans of action.
  • Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
  • Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
  • Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of colleagues.
  • Continuously review ways of improving the standard processes in customer service.
  • Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
  • Monitor and review merchandising presentations of all departments and make recommendations if necessary.
  • Inspect facilities continuously. Inspect, at least weekly, floors and various rooms & suites. Report to appropriate department heads any deficiencies and follow up to ensure corrective and preventative actions are taken.

Working with Division Heads/Department Heads on the Safe, Sound & Sustainable by Mandarin Oriental Processes

  • Orchestrate and direct the annual Safe, Sound & Sustainable by Mandarin Oriental Audit.
  • Chair the monthly Risk Management Committee meetings while ensuring full compliance by all Divisions.
  • Grow and improve our sustainability efforts as per set targets.
  • Ensure that guests and colleagues are constantly in an occupationally safe, healthy, and secure environment.

Assuming Financial Responsibility

  • Support the Director of Finance in the preparation and implementation of the budget.
  • Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.
  • Responsible for the rationalization of both the fixed and variable operational expenses.
  • Ensure alignment with the financial objectives and forecasts, as approved by the hotel owners.
  • Work with the Director of Finance to initiate periodic financial training sessions for non-finance colleagues.
  • Assist in conducting monthly departmental financial reviews.
  • Ensure all managers have an understanding of the financial aspects of the hotel.

Supporting the Human Resources Department

  • Active participation in Career Development programmes for colleagues.
  • Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
  • Offer assistance in analysing and planning labour costs to ensure productivity, operationally-effective colleagues, and payroll costs.
  • Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

#J-18808-Ljbffr

  • Executive Hotel Manager

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Executive Hotel Manager">Mandarin Oriental is seeking an accomplished Executive Hotel Manager to lead its operational teams.">The ideal candidate will have extensive experience in hotel management, with a proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.">About Mandarin Oriental">Mandarin...

  • Director of Hotel Management

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Director of Hotel Management">Mandarin Oriental seeks a seasoned Director of Hotel Management to lead its operational teams.">The ideal candidate will have extensive experience in hotel management, with a proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.">About Mandarin Oriental">Mandarin...

  • General Manager

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    General Manager - Hotels">Mandarin Oriental is seeking an experienced General Manager - Hotels to lead its operational teams.">The ideal candidate will have extensive experience in hotel management, with a proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.">About Mandarin Oriental">Mandarin...

  • Hotel Operations Manager

    3 days ago

    Muscat, Muscat, Oman Mercure Muscat Hotel Full time

    Job Description:The Night Supervisor is responsible for overseeing the hotel's operations during the night shift, ensuring all activities are carried out in accordance with Accor's brand standards. This role ensures the smooth running of front office operations, guest satisfaction, safety, and security throughout the overnight hours.

  • Hotel Facilities Engineer

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About UsWe are a luxury hotel group that offers exceptional experiences to our guests. Our mission is to provide legendary service inspired by Asian heritage.Job RoleThe Duty Technician will be responsible for maintaining the facilities and equipment of our hotel, ensuring that they are safe and functioning properly.Maintenance of Plant, Plant Rooms,...

  • Hotel Operations Director

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Hotel Operations Director">Mandarin Oriental Muscat is seeking an experienced Hotel Operations Director to join its Executive team.">The ideal candidate will be a master hotel operator with exceptional leadership skills, able to oversee the coordination between all operational departments to ensure seamless guest experiences.">About Mandarin...

  • Hotel Manager

    6 days ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Muscat is looking for a Hotel Manager to join our Executive team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator...

  • Hotel Learning and Development Strategist

    5 days ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About the RoleMandarin Oriental Hotel Group Limited is seeking a skilled Director of Learning and Development to join our team. The successful candidate will be responsible for driving learning and development initiatives across the hotel, ensuring that our colleagues have the skills and knowledge required to deliver exceptional guest experiences.The ideal...

  • Mandarin Oriental Hotel Group Trainer

    5 days ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About the PositionWe are seeking a seasoned Training and Development Manager to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our Human Resources department, you will play a critical role in shaping the future of our hospitality professionals.The successful candidate will have a proven track record in learning and development,...

  • Server Position at Mandarin Oriental Hotel

    2 weeks ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    The Mandarin Oriental, Muscat is seeking a highly motivated and experienced server to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring that they feel valued and cared for throughout their stay. This includes greeting them warmly, taking orders accurately, serving food...

  • Sales Manager

    3 weeks ago

    Muscat, Muscat, Oman Radisson Hotel Group Full time

    Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur Sales Team with their winning edge and passion for driving revenue and growth, strive to...

  • Mandarin Oriental Hotel Group Learning and Development Lead

    2 weeks ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a renowned owner and operator of luxury hotels, resorts, and residences globally.Job Description:Key Responsibilities:Lead the development and implementation of learning and development strategies to enhance colleague performance and guest satisfaction.Ensure compliance with company policies, procedures, and...

  • Hotel Revenue Manager

    2 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    About the Role:This exciting opportunity is part of the Shangri-La Group's ongoing efforts to improve hotel revenue and enhance guest experiences. As a key member of the revenue management team, you will play a critical role in driving business results and contributing to the company's success.Key Responsibilities:Develop and implement revenue optimization...

  • Hotel Revenue Assurance Manager

    3 days ago

    Muscat, Muscat, Oman Kempinski Hotels Full time

    We are seeking a Hotel Revenue Assurance Manager to join our team at Kempinski Hotels in Oman - Muscat.Job DescriptionThis role involves ensuring the accuracy and completeness of all hotel revenue data, identifying and resolving discrepancies, and maintaining internal controls to safeguard the hotel's financial integrity.The ideal candidate will have 1-3...

  • Hotel Sales Manager

    4 days ago

    Muscat, Muscat, Oman Abroad Work Full time

    Hotel Sales Manager vacancy in Muscat OmanPosition: Sales ExecutiveLocation: Muscat, OmanSalary: Competitive wages starting from 600 to 900 OMRContract: Salary is paid by contractRequirements:Skilled specialist with basic English language knowledge (reading and speaking)1+ years of experienceJob Benefits:Temporary accommodation and...

  • Hotel Reception and Service Manager

    2 weeks ago

    Muscat, Muscat, Oman Marriott International Full time

    We are seeking a highly skilled and experienced Hotel Reception and Service Manager to join our team at Marriott International.">As a Hotel Reception and Service Manager, you will be responsible for leading a team of professionals who provide exceptional service to our guests. This includes managing all aspects of the front desk, concierge, and valet...

  • Hotel Operations Manager

    4 days ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    Job DescriptionWe are seeking a detail-oriented and customer-focused leader to join our team as a Hotel Operations Manager. As the ideal candidate, you will play a pivotal role in ensuring a smooth and positive guest experience by supervising and leading the front desk team.Key Responsibilities:Supervise and lead the front desk team, providing guidance,...

  • Hotel Operations Manager

    2 days ago

    Muscat, Muscat, Oman Wyndham Hotels and Resorts, Inc. Full time

    About Us">At Wyndham Hotels & Resorts, we are committed to making hotel travel possible for all. We believe in delivering exceptional experiences to our guests, and we are passionate about creating a positive and inclusive work environment for our team members.">We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at our...

  • Hotel Executive

    5 days ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental, a renowned luxury hotel operator, seeks an exceptional Hotel Manager to spearhead its executive team. The ideal candidate will possess expertise in operational management and a passion for delivering exceptional guest experiences.The successful applicant will be responsible for overseeing the day-to-day operations of the hotel, ensuring...

  • Hotel Guest Experience Manager

    2 weeks ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    In this role as Hotel Guest Experience Manager, you will be responsible for delivering exceptional service to our hotel guests. This includes addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in the future.Key...