Director of Learning and Development

3 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

Scope of Position

The Director of Learning & Development is responsible for the overall hotel Learning & Development, Performance Management and Quality Assurance, focusing on delighting our guests and colleagues.

Responsibilities
  • General:
  • Understand and disseminate corporate and hotel policies and standard operating procedures to colleagues.
  • Ensure compliance with the MOHG Code of Conduct and all laws and regulations.
  • Support Mandarin Oriental, Muscat People & Culture Strategic decisions.
  • Support all learning and development activities, including:
    • On The Job trainers and trainings.
    • Group Training Technique trainers and trainings.
    • Update and maintain a complete Training Matrix for your department.
    • Update and maintain Job Description and Job Specification Matrix for your department.
  • Prioritize and document colleagues' career path and development needs in accordance with the MO Profile online system.
  • Hold monthly meetings with all colleagues to provide a forum for voicing concerns and sharing information.
  • Safeguard stored information and maintain confidentiality regarding guests, customers, and colleagues.
  • Adhere to all policies & procedures relating to Safe, Sound and Sustainable practices at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy.
  • Maintain a zero-tolerance policy on harassment or discrimination.
  • Act as a hotel ambassador at all times.
  • Departmental:
  • Lead communication and engagement in MOHG culture, mission, guiding principles, and LQEs.
  • Manage the Performance Management process and cycle, and Succession Planning with the Director of HR.
  • Support Quality Assurance processes within the hotel.
  • Identify Learning & Development needs through annual Performance Reviews and integrate them into training plans.
  • Maintain the Mandarin Oriental Hotel Group's Learning & Development Standards.
  • Plan, implement, and review Learning and Development for the hotel and departments to achieve business goals.
  • Engage Executive Committee members and Department Heads in analyzing Learning & Development needs and preparing the Hotel Annual Learning & Development Plan.
  • Prepare and distribute a monthly Hotel Training Calendar.
  • Ensure colleagues' training needs are met by arranging training resources.
  • Deliver MOHG L&D programmes across all levels, including Executive Committee members and Department Heads.
  • Design and arrange training programmes for specific needs.
  • Assist in making and implementing training decisions in departments.
  • Provide a creative and engaging training environment.
  • Manage a team of Departmental Trainers and monitor departmental L&D activities.
  • Maintain hotel colleagues' training records and manage training documentation.
  • Collect feedback and monitor effectiveness of L&D programmes.
  • Generate and communicate the Hotel Monthly L&D report.
  • Lead the annual L&D budget process with the Director of People & Culture.
  • Coordinate external training requirements with third-party providers.
  • Support Management Trainee Programmes and provide career development coaching.
  • Support hotel quality assurance by analyzing data from Guest Satisfaction Surveys and ensuring follow-up.
  • Attend Executive Committee and morning operational meetings as required.
  • Participate in corporate initiatives and contribute to regional and global projects.
  • Support new MOHG L&D programmes and hotel openings as Cultural Exchange Ambassador.
  • Assist with FLHSS&E related training programmes.
  • Maintain updated information in the Central system.
  • Oversee online training completion for all employees.
  • Lead by example.
  • Assist with corporate office support and other projects as required.
  • Identify and assess industry innovations in Learning & Development.
  • Regularly report on business results.
  • Spend time within hotels for firsthand knowledge and support.
  • Any other duties assigned by the Director of People & Culture.
#J-18808-Ljbffr

  • Learning and Development Director

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel Group is a luxury hotel chain renowned for its exceptional service and high-end amenities. As the Director of Learning & Development, you will play a pivotal role in shaping the future of our company by creating a culture of learning and growth.Job DescriptionThe Director of Learning & Development is responsible for leading the...

  • Director of Hospitality Learning and Development

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About the JobMandarin Oriental Hotel Group Limited is looking for a highly motivated and experienced Director of Learning and Development to join our team. In this role, you will be responsible for leading the development and implementation of comprehensive learning and development strategies that align with the hotel's business objectives.The successful...

  • Director of Learning and Development

    3 weeks ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above...

  • Learning and Development Leader

    1 week ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    About UsMandarin Oriental Hotel Group is a world-renowned owner and operator of luxurious hotels, resorts, and residences. We strive to create unique properties through distinctive design and a strong sense of place.Our CultureWe value our employees and are committed to their growth and development. As a member of our team, you will have opportunities to...

  • Hotel Learning and Development Strategist

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About the RoleMandarin Oriental Hotel Group Limited is seeking a skilled Director of Learning and Development to join our team. The successful candidate will be responsible for driving learning and development initiatives across the hotel, ensuring that our colleagues have the skills and knowledge required to deliver exceptional guest experiences.The ideal...

  • Hotel Learning Strategist

    1 week ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Our Approach to Learning and DevelopmentWe believe that learning and development are critical components of employee growth and retention. Our approach to learning and development is centered around creating opportunities for employees to learn and grow, both professionally and personally.Key ResponsibilitiesThe Director of Learning & Development will be...

  • Learning Experience Designer

    1 week ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    The Director of Learning & Development plays a pivotal role in shaping our organization's future.Responsibilities:Strategic Leadership:Align learning and development objectives with the company's overall vision and goals.Engage executive committee members and department heads in analyzing learning and development needs.Prepare and distribute a monthly hotel...

  • Development and Performance Director

    1 week ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    About Our HotelMandarin Oriental, Muscat is a chic urban resort located in a prime beachfront location. Our hotel features 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush spa, and an outdoor swimming pool.Our TeamWe pride ourselves on having a talented and dedicated team of employees who are passionate about delivering...

  • Learning and Development Professional

    2 days ago

    Muscat, Muscat, Oman Doroob Full time

    Doroob is a well-established Polytechnic college and training centre in Oman looking for a skilled Learning & Development Specialist to join our team.Job Summary:We are seeking an experienced Learning & Development Specialist to design, deliver, and evaluate learning programs that meet the needs of our diverse workforce.Key Responsibilities:Program Design...

  • Learning & Development Specialist

    3 days ago

    Muscat, Muscat, Oman Doroob Full time

    One of the Well-known Polytechnic colleges & Training centres in Oman is looking to hire the following Position:Learning & Development SpecialistRequirementsQualifications and Experience:Bachelor's degree in Human Resources or a related field.Minimum 5-6 years' progressive experience within Learning & Development.Proven experience in designing and delivering...

  • Software Development Director

    3 days ago

    Muscat, Muscat, Oman Jobs for Humanity Full time

    Job Title: Software Development DirectorAbout the Role:We are seeking an experienced Software Development Director to lead our software development efforts and drive innovation. As a key member of our team, you will be responsible for overseeing project planning and execution, managing client relationships, and ensuring requirements are met.Key...

  • Talent Development Specialist

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel Group is committed to delivering exceptional guest experiences and fostering a culture of excellence among our employees. As the Director of Learning & Development, you will play a critical role in achieving this goal by developing and implementing innovative training programs and performance management...

  • Finance Director

    2 weeks ago

    Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyPosition Level: Department HeadReports to: General ManagerOur client is an ultra-luxury resort, recognized globally as a leader in the hospitality industry. As the Finance Director, you will assist in preparing, in conjunction with the General Manager and other...

  • Director of Employee Experience

    4 days ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel Group is dedicated to providing exceptional guest experiences and fostering a culture of excellence among our employees. As the Director of Learning & Development, you will be instrumental in achieving this goal by developing and implementing effective training programs and performance management...

  • Learning & Development - Supervisor

    2 weeks ago

    Muscat, Muscat, Oman The Ritz-Carlton Full time

    POSITION SUMMARYMeet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant...

  • Director of English Studies

    3 days ago

    Muscat, Muscat, Oman Cheltenhammuscat Full time

    Cheltenham Muscat is a leading provider of British education in Oman, seeking to appoint a dedicated and experienced educator as Director of English Studies. As a senior leader, you will be responsible for shaping the future of our English Department and playing a key role in the overall success of the school.You will have the opportunity to develop and...

  • Digital Learning Specialist

    1 week ago

    Muscat, Muscat, Oman Teach Away Inc. Full time

    Job ResponsibilitiesWe are seeking a Digital Learning Specialist to implement and deliver an appropriately broad, balanced, relevant, and differentiated curriculum for ICT. The ideal candidate will have a strong background in ICT and a commitment to accelerating progress for all students.Key Responsibilities:The Digital Learning Specialist is responsible for...

  • Director of Business Development

    3 days ago

    Muscat, Muscat, Oman Grand Hyatt Muscat Full time

    About the Role:We are seeking a creative and experienced leader with exceptional interpersonal skills to join our Sales & Marketing team as Director of Sales. The successful candidate will have a proven track record in a similar role and demonstrate strong traits in sales and marketing functions.The ideal candidate will be a team player with an...

  • Director of Sales and Marketing

    3 weeks ago

    Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionRequirements:At least five years of experience in a similar role within an ultra-luxury brand, with essential work experience in the Middle East region.Experience in leading and managing a sales and marketing team in a similar positioning and...

  • Customer Service Director

    1 day ago

    Muscat, Muscat, Oman National Bank of Oman Full time

    Job DescriptionOverview:The National Bank of Oman is seeking a highly skilled and experienced Customer Service Director to lead its Telebanking operations. As a key member of the bank's management team, this role will be responsible for developing and implementing strategies to improve customer satisfaction and experience.Salary:Competitive salary package...