House Keeping Manager

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To be committed and dedicate time, effort and attention to offering a room product, which in quality, presentation and cleanliness reflect the vision and brand personality of the hotel and to supervise and coordinate all business activities in Housekeeping.

Leadership

• Build teamwork and enhance the team's commitment to their work and the hotel.
• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
• Communicate the vision and brand personality to the team and ensure it is integrated in the department's business practices.
• Actively and successfully train people for current assignments and future growth.
• Set and communicate high performance standards.
• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
• Ensure all employees under your supervision are scheduled in accordance with business needs.
  
  

• Prepare the annual business plan for the department.
• Monitor the department's budget and proactively implement corrective action where necessary.
• Control cost whilst ensuring guests get value for money.
  
  

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular briefing, concise, well-prepared departmental meetings and ensure follow-up.
  
  

• Adjust to changes in job requirements and the hotel's operational strategies to meet business needs.
• Maintain an efficient and effective administrative system
• Continue professional development by self-directed learning and participation in company sponsored training programs.
• Keep abreast of developments affecting your field of expertise.
  
  

• To ensure the upkeep and cleanliness of the whole Hotel including Public Area, Villas, Guestrooms, Back of the House areas including Employee Lockers, etc
• To assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Executive Housekeeper.
• Work closely with Engineering to implement an effective preventative maintenance system
• Control consumption and maintain a cost-effective inventory of guest supplies, chemicals and amenities.
• Ensure all linen and uniforms are well maintained.
• Ensure all HK staff work in accordance with health and safety regulations.
• Plan and implement regular General Cleaning programs.
• Implement an effective energy conservation program within the departments and areas under your supervision in coordination with Engineering.
• Identify and plan FF&E and OE for replacement in the areas under your supervision.
• Coordinate daily room and public areas cleaning priorities.
• Conduct daily room checks.
• Ensure a strict room key control system is implemented.
• To fully support the Departmental Training Function in the Department assigned and undertake any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.
• Bachelor s degree in Hospitality Management or related field preferred.
• Minimum 3 years of experience as a Housekeeping Manager or similar role in a luxury hotel.
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Knowledge of health and safety standards and experience in maintaining quality control.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement and Manufacturing
• IndustriesHospitality

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