House Keeping Attendant

3 days ago

Salalah, Dhofar, Oman Alila Hotels Full time
Organization- Alila Hinu Bay

Summary

General Responsibility
  • Communicate in a friendly, tactful and professional manner with guests and colleagues.
  • Provide information regarding the hotel's facilities & services.
  • Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
  • Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
  • Care about your environment and make sure it is tidy and well maintained.
  • Be reliable and ensure you are at work on time.
  • Know your role in case of emergency such as bomb threat, flood, fire etc.
  • Understand the Employee Handbook and comply with the standards it outlines.
  • Carry out all professionally reasonable instruction given by your supervisor.
  • Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

  • Know and strictly follow established procedures for the cleaning and set-up of guest rooms
  • Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards
  • Carry out the following procedures according to established standards
  • Key Procedures
  • DND (Do Not Disturb)
  • Baby Sitting
  • Room Discrepancy
  • Lost & Found
  • Elsafe (Room Safety Box)
  • Loan Item
  • Lost & Breakage
  • Shoe Shine
  • Coffee & Tea Facilities
  • Mini Bar
  • Guest Laundry Pick-up
  • AC set up

Linen, Wardrobe & Taylor

  • Know and follow procedures for Uniform/Linen exchange
  • Methodically organize Uniform and Linen storage
  • Be involved in the Uniform and Linen Inventory
  • Deliver guest room linen to the pantry
  • Mend and maintain the employees' uniforms in good order.
  • Ensure any damage that may occur to any linen or uniform is followed up quickly
  • Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

  • Know and strictly follow all established cleaning procedures for:
  • Polishing
  • Vacuuming
  • Scrubbing
  • Mopping
  • Shampooing
  • Dusting
  • Scrubbing
  • Washing
  • Deep cleaning
  • Complete Room/Public Area Crew work assignment sheet
  • Know how to operate/use available Housekeeping machinery's and chemicals according to established standards
  • Ensure the cleanliness of Public Area and Public Toilet are in standard.

Qualifications
  • Previous experience in housekeeping, cleaning, or room attendant positions within a hotel, luxury residence, or similar environment preferred.
  • Comprehensive knowledge of cleaning techniques, products, and modern housekeeping equipment.
  • Excellent organisational and time management skills, able to prioritise tasks and work efficiently without constant supervision.
  • Meticulous attention to detail and commitment to delivering superior standards of cleanliness and presentation.
  • Understanding of laundry care, including specialist fabrics, garment steaming, and stain removal.
  • Clear and respectful communication skills, including the ability to follow both written and verbal instructions.
  • Flexible and adaptable, willing to work weekends and evenings if required.
  • English language skills are essential.
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