Part time Food

24 hours ago


Muscat, Muscat, Oman Heart of Hospitality LLC Part time

Be among the first 25 applicants

Responsibilities:

  1. Deliver the VET by EHL (Ecole Hotelier Lausanne) training programs in F&B Service to students of various levels and backgrounds.
  2. Deliver any other service and F&B related programs at the Academy.
  3. Implement the VET by EHL strategy in the line of activities carried out in the F&B Service.
  4. Train on 'Best Practices' of a western restaurant (Greet/meet and Seat/ Service with a smile).
  5. Participate in In-Service education and training courses as well as in continuing professional development opportunities and taking part in action research exercises.
  6. Maintain good order and discipline amongst students under one's care and always safeguarding their health and safety.
  7. Teach students and staff on how to take food and beverage orders from the guest on order taking pads and on Point of sale (POS) systems.
  8. Train on how to obtain revenues, issue receipts, accept payments.
  9. Share how to perform basic cleaning tasks as needed or directed by supervisors.
  10. Effectively train students & staff in how to communicate with the guests and how to provide assistance with their queries.
  11. Impart understanding and skills in service flow, service scenarios and customer handling.
  12. Impart responsibility on how to coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  13. Impart observation tips on guest management, how to ensure their satisfaction with food and service.
  14. Create team awareness on providing prompt response to guests with any additional requests.
  15. Impart knowledge on beverages service.
  16. Prompt in checking and reporting adherence to grooming and appearance standards, consistently.
  17. Teach students how to understand the restaurant closing report and drop the cash with the front office / accounts department.
  18. Teach students how to tally Credit Card settlements for the day with the batch closing report from EDC machine.
  19. Impart importance on how to build strong relationships and liaise with all other departments.
  20. Leading by example in customer service excellence, beyond training duties.
  21. Report maintenance issues to Maintenance.
  22. Develop students' passion for hospitality and the service environment.
  23. Represent the highest standards in deportment, body language, grooming and personal communication.
  24. Develop course materials and continuously improve them based upon changing trends in the industry and employee contexts.
  25. Document and report on student progress.
  26. Provide and publish MIS, other reports and insights as per requirements.
  27. Identify the developmental needs of junior staff and provide coaching and mentoring to improve their knowledge or skill.
  28. Assist other departments wherever necessary and maintain good working relationships.
  29. Perform other duties and tasks as assigned, including any operational duties.
  30. Support on all marketing activities and events.

PROFILE REQUIREMENTS

Pre-requisites:

  1. A positive attitude and excellent communication skills.
  2. Knowledge of common POS and PMS is required.
  3. Able to teach skills and effectively manage apprentices.

Professional Experience:

  1. Minimum 3 years of experience in Food & Beverage department in an international hotel or an upscale international restaurant in supervising or management position.

Academic Qualifications:

  1. Diploma or Degree in Restaurant or Hospitality Management or related major.
  2. Certificates in WSET or Sommelier is an added advantage.

Language:

  1. Excellent command of English with a strong vocabulary and knowledge of service language.
  2. Additional language is a plus.

Kindly send your CVs to: contact@mha-om.com

Seniority level

Mid-Senior level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Professional Training and Coaching

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