
Part time Food
4 weeks ago
Be among the first 25 applicants
Responsibilities:
- Deliver the VET by EHL (Ecole Hotelier Lausanne) training programs in F&B Service to students of various levels and backgrounds.
- Deliver any other service and F&B related programs at the Academy.
- Implement the VET by EHL strategy in the line of activities carried out in the F&B Service.
- Train on 'Best Practices' of a western restaurant (Greet/meet and Seat/ Service with a smile).
- Participate in In-Service education and training courses as well as in continuing professional development opportunities and taking part in action research exercises.
- Maintain good order and discipline amongst students under one's care and always safeguarding their health and safety.
- Teach students and staff on how to take food and beverage orders from the guest on order taking pads and on Point of sale (POS) systems.
- Train on how to obtain revenues, issue receipts, accept payments.
- Share how to perform basic cleaning tasks as needed or directed by supervisors.
- Effectively train students & staff in how to communicate with the guests and how to provide assistance with their queries.
- Impart understanding and skills in service flow, service scenarios and customer handling.
- Impart responsibility on how to coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Impart observation tips on guest management, how to ensure their satisfaction with food and service.
- Create team awareness on providing prompt response to guests with any additional requests.
- Impart knowledge on beverages service.
- Prompt in checking and reporting adherence to grooming and appearance standards, consistently.
- Teach students how to understand the restaurant closing report and drop the cash with the front office / accounts department.
- Teach students how to tally Credit Card settlements for the day with the batch closing report from EDC machine.
- Impart importance on how to build strong relationships and liaise with all other departments.
- Leading by example in customer service excellence, beyond training duties.
- Report maintenance issues to Maintenance.
- Develop students' passion for hospitality and the service environment.
- Represent the highest standards in deportment, body language, grooming and personal communication.
- Develop course materials and continuously improve them based upon changing trends in the industry and employee contexts.
- Document and report on student progress.
- Provide and publish MIS, other reports and insights as per requirements.
- Identify the developmental needs of junior staff and provide coaching and mentoring to improve their knowledge or skill.
- Assist other departments wherever necessary and maintain good working relationships.
- Perform other duties and tasks as assigned, including any operational duties.
- Support on all marketing activities and events.
PROFILE REQUIREMENTS
Pre-requisites:
- A positive attitude and excellent communication skills.
- Knowledge of common POS and PMS is required.
- Able to teach skills and effectively manage apprentices.
Professional Experience:
- Minimum 3 years of experience in Food & Beverage department in an international hotel or an upscale international restaurant in supervising or management position.
Academic Qualifications:
- Diploma or Degree in Restaurant or Hospitality Management or related major.
- Certificates in WSET or Sommelier is an added advantage.
Language:
- Excellent command of English with a strong vocabulary and knowledge of service language.
- Additional language is a plus.
Kindly send your CVs to: contact@mha-om.com
Seniority levelMid-Senior level
Employment typePart-time
Job functionManagement and Manufacturing
IndustriesProfessional Training and Coaching
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