Food & Beverage Manager

3 weeks ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are looking for a highly skilled and experienced Food and Beverage Manager to lead and enhance all aspects of our F&B operations. In this role, you will be responsible for delivering exceptional guest experiences while effectively managing F&B orders, staff, and financial performance. Your key focus will be on maximizing sales and revenue by exceeding customer expectations, fostering a positive team culture, and ensuring the highest standards of quality and efficiency. Through innovative strategies and strong leadership, you will drive the success of our F&B department and elevate overall guest satisfaction.

YOUR DAY-TO-DAY:

People

  • Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
  • Train colleagues to make sure they deliver with compliance and to the standards we expect
  • Recommend or initiate any HR related actions where needed

Guest Experience

  • Make sure all food and beverage equipment is in operational condition and regularly cleaned
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

Responsible Business

  • Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Financial

  • Help prepare the hotel's annual budget and the setting of departmental goals
  • Monitor budget and control expenses with a focus on food, beverage and labour costs
  • Working with the catering office, identify additional sales opportunities to enhance revenue
  • Drive promotions that deliver great dining experiences for guests at a good value
  • Make sure credit and financial transactions are handled in a secure manner

Accountabilities

This is the top food and beverage job in the hotel. Supervising a large number of team members in two food and beverage outlets, kitchens, and banquets. The Food & Beverage Manager will oversee one or more subordinate managers or supervisors.

WHAT WE NEED FROM YOU:

  • A bachelor's degree in hospitality management, Business Administration, or a related field; additional certifications in food and beverage management is an asset
  • Minimum of 8-10 years of experience in food and beverage management, with at least 3 years in a leadership role within a Premium/ luxury hotel
  • Strong leadership abilities, with proven experience in managing and motivating a large, diverse team. Excellent interpersonal skills and the ability to foster a positive, high-performance team culture.
  • Solid understanding of budgeting, financial management, and cost control, with the ability to analyze financial data and implement measures to maximize profitability.
  • A passion for delivering exceptional dining experiences, with a track record of consistently exceeding guest expectations.
  • Comprehensive understanding of food and beverage operations, including service standards, kitchen coordination, inventory management, and health and safety regulations.
  • Ability to identify issues, troubleshoot challenges, and develop solutions quickly to maintain smooth operations and guest satisfaction.
  • Strong verbal and written communication skills, with the ability to interact effectively with team members, guests, and senior management.
  • Ability to develop creative concepts, menus, and events that elevate the guest experience while meeting financial and operational objectives.
  • High level of attention to detail, ensuring that every aspect of the food and beverage service is executed to perfection.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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