Income Auditor

3 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Full time
Mandarin Oriental Muscat - Income Auditor

Mandarin Oriental Muscat is seeking an Income Auditor to join our Finance team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences worldwide, recognized for creating some of the most sought-after properties, providing legendary service inspired by Asian heritage and the cutting edge of luxury experiences.

About Mandarin Oriental Muscat

Located in a prime beachfront area, Mandarin Oriental, Muscat offers 150 stylish guestrooms and suites, five restaurants and bars, a lush spa, and an outdoor pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea and various banquet and meeting spaces.

For those seeking luxury living, 155 Residences at Mandarin Oriental offer legendary service, world-class amenities, and sweeping sea or mountain views.

Job Responsibilities
  • Account for all daily hotel income, ensuring monthly revenue is completed and posted on time.
  • Prepare and distribute daily revenue reports to management.
  • Verify, monitor, and review all hotel revenue reports and night audit reports.
  • Ensure daily revenues and settlements are balanced in PMS, POS, and other systems.
  • Verify interface postings and reconcile revenue centers reported in the income journal daily.
  • Ensure all rooms, F&B, and Spa statistics are accurately reported.
  • Maintain correct SUN account mapping in Datavision.
  • Review rate discrepancies and verify reasons for rooms sold below 50% of BAR.
  • Review rates charged to walk-in guests with supporting documents.
  • Review No-Show reports and ensure charges are applied where applicable.
  • Authorize and approve rebates, allowances, and discounts per hotel policies.
  • Review paid-out transactions for completeness and authorization.
  • Ensure miscellaneous, negative postings, and house charges are approved and documented.
  • Update foreign exchange rates in PMS and inform Front Desk.
  • Support the authorization of complimentary rooms and review housekeeping discrepancies.
  • Reconcile banquet revenue postings and follow up on discrepancies.
  • Verify F&B voids, discounts, and house charges for proper approval.
  • Account for complimentary and entertainment checks, and ensure proper documentation.
  • Review "Open Key" sales for authorization.
  • Reconcile credit card settlements and handle discrepancies promptly.
  • Manage guest issues, disputes, and chargebacks with appropriate approvals.
  • Prepare and review telephone reports and gift card transactions.
  • Conduct monthly inventory and reconciliation of various accounts and reports.
  • Perform surprise cash counts and monitor accountable forms issuance.
  • Review audit logs and report discrepancies.
  • Ensure compliance with control self-assessment questionnaires.
Our Commitment to You
  • Learning & Development programs to support your growth.
  • MOstay program offering complimentary nights and attractive rates for you and your loved ones.
  • Health & Colleague Wellness initiatives for a balanced work-life experience.
  • Retirement plans tailored to your service and role.

We're fans. Are you?

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