Manager – Procedures

3 days ago


Muscat, Muscat, Oman Oman Housing Bank | بنك الإسكان العُماني Full time

Job Purpose:

The Manager – Procedures & Process Re-Engineering (BPR) analyzes, redesigns, and improves business processes to drive operational efficiency, enhance customer experience, and ensure cost optimization. He/ She develops, implements, and maintains organizational processes and procedures to ensure compliance with regulatory standards and supports the bank's overall objectives. The Manager – Procedures & BPR applies process improvement methodologies, leads cross-functional teams, and ensures that all procedures align with business needs and regulatory requirements.

Key Accountabilities:

  • Conducts detailed analysis of existing banking processes, identifying inefficiencies, bottlenecks, and opportunities for improvement by leveraging Lean Six Sigma and other process improvement methods and tools.
  • Leads efforts to re-engineer processes by developing innovative, streamlined workflows that align with business objectives and regulatory requirements.
  • Collaborates with key stakeholders to gather insights and ensure process improvements meet organizational goals.
  • Analyzes process data to identify areas for cost reduction, time savings, and resource optimization without compromising service quality or compliance.
  • Works closely with the Technology & PMO department to leverage relevant tools (e.g., automation tools, digital platforms) to improve processes and ensure seamless integration with current systems.
  • Ensures all process changes comply with banking regulations and internal policies, mitigating risks while enhancing operational controls.
  • Fosters a culture of continuous improvement by conducting regular process reviews and staying informed on industry trends, emerging technologies, and best practices in banking.
  • Supports the documentation of business processes, service level agreements, and rules following best practices.
  • Develops and documents comprehensive SOPs for various banking operations, ensuring clarity, conciseness, and ease of implementation.
  • Reviews and updates existing SOPs to reflect changes in regulations, policies, and procedures.
  • Collaborates with department heads and subject matter experts to gather information and ensure SOPs accurately capture best practices and compliance requirements.
  • Conducts regular audits to ensure adherence to SOPs and identifies areas for improvement.
  • Maintains a centralized repository of all SOPs and ensures accessibility to relevant stakeholders.

Qualifications and Experience:

  • Bachelor's degree in business administration, Operations Management, Banking & Finance or a related field.
  • A certification in Lean Six Sigma, Business Process Reengineering (BPR), or a related field is desired.
  • A Minimum of 5 years of proven experience in process re-engineering or process improvement roles, preferably within the banking or financial services industry.
  • Proven track record in developing and managing procedures, preferably within the banking or financial services industry with strong knowledge of process improvement methodologies such as Lean Six Sigma or BPM.
  • Strong knowledge of regulatory requirements and compliance standards in the banking industry.
  • Effective communication and interpersonal skills to work with diverse teams and stakeholders. Proficiency in process mapping and analysis tools.
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