Executive Housekeeper

Job Description - Executive Housekeeper - Jumeirah Muscat Bay (2500001B)

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay

Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat's breathtaking nature, with mountains meeting the sea at the resort's doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge ools and private beach access.

Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.

About the Job

An opportunity has arisen for an Executive Housekeeper to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:

To strategically lead and manage the housekeeping department, ensuring the highest standards of cleanliness, organization, and guest satisfaction are consistently met. Oversee the daily operations of the housekeeping team. Develop and implement strategic housekeeping procedures and standards, managing inventory and supplies, and ensuring compliance with health and safety regulations.

• Ensure proper inventories of linen, uniforms, and all operating equipment in housekeeping are conducted in line with audit standards to manage costs effectively.
• Enforce all safety rules, emergency procedures, and fire prevention regulations according to Jumeirah HS&E standards to ensure the safety of guests and colleagues.
• Oversee the control of cleaning and guest supplies; receiving, recording, handling, and storage, to minimize losses and maximize resource use.
• Liaise with other managers in the Rooms Division, Technical Services Department, and Director of Rooms to monitor service quality, discuss operational problems, and ensure repair works are efficiently delivered.
• Participate in the preparation of the Annual Business Plan and ensure all tasks in the housekeeping operations are completed to ensure a successful operation according to Jumeirah Brand Standards.
• Develop and implement modernization of cleaning methods and equipment to ensure high-quality cleanliness and increased performance, meeting guest expectations.
• Provide creative set-up of guest amenities and supplies, ensure cleanliness standards are maintained throughout the property, and support inspections of all VIP rooms and villas to enhance guest satisfaction.
• Ensure the teams are well-trained and supervise the maintenance of the property to high standards.
• Monitor and analyze products and offerings of competitive hotels (local and international) to benchmark and stay updated with the latest trends, maintaining a competitive advantage.
• Prepare, review, update, and maintain departmental budgets, policies, procedures, operations manuals, training plans, audits, and checklists to achieve/exceed budgeted goals and ensure strict compliance with quality control standards.

About you

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field. Diploma in Hotel Management
• A Master's degree Bachelor's degree in Hospitality Management, Hotel Management, or a related field.

TECHNICAL COMPETENCIES.

• Software competencies – Microsoft Office programs (Advanced)

BEHAVIORAL COMPETENCIES.

• Influencing and Communicating
• Adaptability and Flexibility
• Appreciation of cultural diversity
• Developing and Motivating People
• Excellent Organizational skills
• Exposure to manage projects
• Time Management Skills

About the Benefits

We offer an attractive tax-free salary, paid in Omani Rials (OMR), the local currency of Oman. In addition, we provide generous Food & Beverage discounts, reduced hotel rates across our global properties, an excellent leave and healthcare package, life insurance, performance-based incentives, and a range of other employee benefits. This makes the role highly appealing to top performers and to anyone seeking a rewarding career with one of the most luxurious brands in the hospitality industry.