General Manager

Purpose: Functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the Owners (OMRAN).

Overall responsibilities include but are not limited to the following:

• Establishing a strong market presence and reputation in the market through proactive sales activities.
• Verifying implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
• Aligning individual and team actions with strategies and plans to drive business results.
• Aiming to push to grow top line performances based on pre‑agreed targets.
• Building a strong working relationship with the owner (Omran) and the brand operator through proactive communication, setting and managing expectations and delivering solid business results.
• Striving to create an efficient cost structure through effective control of expenses and focus on enhancing operational efficiencies.
• Aiming for service excellence above the competitive set.
• Improving and maintaining positive morale and motivation levels amongst staff.
• Placing an emphasis from the onset on sustainable local economic value creation, including to:
  • improve Omanisation levels and development of local talent into key positions;
  • procurement of locally produced goods and services;
  • localization and emphasis on the cultural context of our guests' experience.
• Building strong relationships with local officials, businesses, and customers.

Job Specific Tasks:

• Business Strategy Development: Staying current with industry trends and monitoring strengths and weaknesses of competition; exploring new business opportunities; developing business plans designed to maximize property customer satisfaction, profitability, and market share; ensuring property business plans are aligned with the hotel's business strategies.
• Business Strategy Execution: Executing business plans designed to maximize customer satisfaction, profitability, and market share; ensuring alignment of plans and people with strategies; holding property leadership team accountable for delivery; testing new ideas and taking calculated risks to improve guest satisfaction and profitability; evaluating success to inform future plan enhancements.
• Sales and Marketing: Working with Sales and Marketing to develop revenue-generating strategies; identifying new business leads, developing tailored approaches, and pursuing leads; ensuring strategies are aligned with brand strategy and goals; leveraging demand engines to full potential.
• Talent Management and Organizational Capability: Creating a cohesive, high-performance Executive Committee; coaching leaders, providing development opportunities, and ensuring succession planning; supporting staffing and ensuring effective processes and teamwork.
• Business Information Analysis: Reviewing market share, financial performance, inventory, employee engagement, and customer satisfaction; using data to address market changes, operate within budget, and achieve profit margin goals; integrating insights into business plans.
• Employee and Labor Relations: Ensuring fair treatment of employees; fostering open communication; supporting HR to maximize engagement; monitoring local labor environment and addressing issues as needed.
• Revenue Management: Developing pricing strategies with Revenue Management to balance seasonality, economy, segments, and guest satisfaction; ensuring demand forecasting and sound practices to maximize yield; striving to grow occupancy, RevPAR, and market share; controlling expenses.
• Owner Relations: Building strong rapport with property owners through proactive communication; informing owners of brand initiatives and guest experiences; providing in-depth performance analysis; balancing owner and operator interests and proposing value-added improvements.
• Customer and Public Relations Management: Gathering guest feedback to recognize service excellence and improve delivery; maintaining an active market presence and strategic relationships with local officials, businesses, and customers; anticipating needs of large groups or high-profile guests to ensure flawless service.
• Company/Brand Policy, Procedures, and Standards Compliance: Ensuring legal, safety, operational, labor, and brand standards; conducting audits and walk-throughs; training and accountability for standard performance.

Education & Experience

• A minimum of five years' experience as a General Manager in an internationally branded full-service luxury hotel is essential for this position.
• At least 10 years of experience in executive management of operations, sales and marketing, food and beverage, or related professional area of luxury hospitality.
• Degree from an accredited university.

• Executive

• Full-time

• Other

• Hospitality