Assistant Manager- Outlet

2 weeks ago

Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning from this has been that persistence and calculated risks pay off.

As an Assistant Outlet Manager, you are responsible for achieving the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high morale. Your key responsibilities include:

  • Committing and dedicating time, effort, and attention to offering a food product that reflects the vision and brand personality of the hotel in both quality and presentation.
  • Supervising and coordinating all business activities in Buzz.
  • Monitoring F&B costs in Buzz and Room Service, and recommending proactive actions to enhance profitability.
Leadership
  • Building teamwork and enhancing the team's commitment to their work and the hotel.
  • Delegating responsibilities appropriately based on ability, ensuring sufficient authority and resources.
  • Recruiting, interviewing, and hiring suitable staff effectively.
  • Communicating the vision and brand personality to the team and integrating it into business practices.
  • Training staff for current roles and future growth.
  • Setting and communicating high performance standards.
  • Recognizing outstanding performance and addressing substandard performance fairly and promptly.
  • Scheduling staff according to business needs.
Budgeting and Finance
  • Preparing the annual department business plan.
  • Monitoring the department's budget and taking corrective actions as needed.
  • Controlling costs while ensuring value for money for guests.
Communication
  • Communicating effectively at all organizational levels using appropriate methods.
  • Conducting regular briefings and follow-ups.
Other Responsibilities
  • Adapting to changes in job requirements and operational strategies.
  • Maintaining efficient administrative systems.
  • Pursuing professional development through self-learning and training programs.
  • Staying informed about developments in the field.
Technical Expertise
  • Implementing established operational standards.
  • Collaborating with Accounting on inventory procedures.

Ensuring proper cash-handling procedures are followed in your departments.

  • Establishing and maintaining strong customer relationships to ensure repeat business.

Maintaining buffet setups, service style, tabletop, and overall presentation of Buzz and Room Service to align with the hotel's image.

Seeking profit enhancements by monitoring sales costs and implementing revenue-increasing activities.

  • Collaborating with the Food & Beverage Manager and Marketing Communications to maximize Buzz's market exposure.
Qualifications
  • Experience in a supervisory F&B role within a luxury hotel or fine dining outlet.
  • Strong leadership and communication skills.
  • Attention to detail and a passion for hospitality.
  • Knowledge of MICROS or similar systems.
  • Fluent in English; additional languages are a plus.
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