
Guest Service Leader
6 days ago
We are seeking a highly skilled Guest Relations Supervisor to join our team. This individual will be responsible for supervising the Guest Relation Team and providing exceptional guest service in the Front Office, Lobby, and Club Lounge areas.
Main Responsibilities:
- Supervise the Guest Relation Team and ensure that they meet the highest standards of guest satisfaction.
- Provide exceptional guest service by responding to guest requests and resolving any issues that may arise.
- Collaborate with other departments to ensure seamless execution of hotel operations.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Act as a hotel ambassador at all times, promoting a positive image of the hotel.
Requirements:
- Demonstrated experience in guest relations or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- High school diploma or equivalent required; degree preferred.
Benefits:
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us:
We are a dynamic and growing hospitality company dedicated to providing exceptional service to our guests. Our team is passionate about delivering unforgettable experiences and making every guest feel valued and appreciated.
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