Guest Service Agent

4 weeks ago

Muscat, Muscat, Oman Maani Muscat Hotel & Suites Full time

Maani Muscat Hotel & Suites redefines Omani hospitality with a modern stay experience in Seeb and beyond in Oman's capital city. Our hotel harmonizes technology and hospitality to embrace the digital age while ensuring comfort and style. Guests can relax, recharge, and explore, or enjoy the courtyard pool in Muscat's top alcohol-free hotel. We specialize in creating memorable stays, taking care of every detail so that extraordinary is our ordinary.

Role Description

This is a full-time, on-site role for a Guest Service Agent located in Masqat, Oman. The Guest Service Agent will be responsible for welcoming and checking in guests, handling reservations, providing information about the hotel and local attractions, and addressing guest inquiries and complaints. Day-to-day tasks include managing the front desk operations, processing payments, ensuring guest satisfaction, and maintaining hospitality standards. Additionally, the agent will oversee room assignments, coordinate with housekeeping, and ensure a seamless guest experience.

Qualifications

  • Excellent customer service and communication skills
  • Experience in front desk operations and handling reservations
  • Strong problem-solving skills and ability to address guest inquiries and complaints
  • Proficiency in using hotel management software and managing payment processes
  • Ability to work independently and as part of a team
  • Previous experience in the hospitality industry is a plus
  • Fluency in English and additional language skills are beneficial
  • High school diploma or equivalent; a degree in Hospitality Management is a plus
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