Operations Quality Specialist

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

The Quality Assurance Specialist plays a pivotal role in ensuring seamless execution of quality control procedures that meet brand standards, customer satisfaction, and operational efficiency.

Key Responsibilities

  • Conduct routine audits and checklists to guarantee compliance with quality and brand standards.
  • Support the Quality Manager in collecting and reviewing data on guest feedback and operational performance.
  • Participate in team meetings to identify service issues and improvement areas.

Guest Satisfaction & Feedback

Monitor key guest satisfaction indicators and highlight recurring complaints or service issues.

Follow up on guest feedback with relevant departments to ensure corrective action is taken.

Quality Documentation

Ensure quality-related documentation is properly recorded and stored for future reference.

Team Support

Coordinate with various departments to implement quality initiatives.

Assist in training new staff on standard operating procedures when requested.

Staying Up-to-Date

Maintain updated knowledge of brand quality expectations and service guidelines.

Requirements

  • Familiarity with hotel operations and guest service principles.
  • Attention to detail and commitment to quality.
  • Familiarity with customer feedback platforms and survey tools.
  • Willingness to learn and take initiative.
  • Good communication and teamwork skills.
  • Professional demeanor and ability to handle guest interactions respectfully.

Preferred Skills

  • Basic computer literacy (MS Office, online forms).
  • Ability to work flexible hours including weekends or holidays if needed.

This role requires an individual who is proactive, detail-oriented, and committed to delivering exceptional results.

As a Quality Assurance Specialist, you will play a vital role in shaping our organization's quality culture.



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