Luxury Spa Team Lead

2 days ago

Muscat, Muscat, Oman beBeeSupervisor Full time 4,500 - 6,500
Job Opportunity

We are excited to announce the opening of a new spa location, offering a stylish and contemporary environment in a dynamic waterfront setting. Our hotel is part of IHG Hotels & Resorts family, known for our unique blend of reliable comforts, thoughtful touches, and a warm atmosphere.

Key Responsibilities
  • Assist the Spa Manager in daily operations, ensuring smooth service delivery and guest satisfaction.
  • Supervise and support spa therapists and receptionists during shifts to maintain five-star service standards.
  • Ensure treatments, especially Asian wellness therapies, are performed with quality, consistency, and cultural authenticity.
  • Monitor appointment scheduling, therapist rotations, and guest flow to optimize efficiency.
  • Provide guidance and hands-on support during busy periods or high-profile guest appointments.
  • Ensure cleanliness, organization, and hygiene of treatment rooms, reception, and common areas.
  • Handle guest feedback, requests, or complaints promptly and professionally.
  • Train new staff and provide ongoing performance feedback and coaching.
  • Assist in managing spa inventory, ordering supplies, and maintaining equipment.
  • Collaborate with the spa manager on promotions, package offerings, and cultural wellness events.
Requirements
  • Diploma or certification in Spa, Wellness, Hospitality, or a related field is preferred.
  • A minimum of 2–3 years of experience in a luxury spa environment, with at least 1 year in a supervisory role.
  • Familiarity with Asian spa therapies and traditions is required.
  • Fluency in English is essential.
  • Good knowledge of hygiene, safety, and spa service protocols.
  • Proficient in spa booking systems and basic administration.

Our mission is to create inclusive teams where everyone feels welcome and valued. We promote trust, support, and acceptance, celebrating differences and encouraging colleagues to bring their whole selves to work. A competitive salary, full uniform, impressive room discounts, and top-notch training opportunities await the successful candidate.

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