IT Support Professional

2 days ago


Muscat, Muscat, Oman Optasia Full time

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking enthusiastic professionals, who are results-driven and have a can-do attitude, to be part of a team delivering solutions in an innovative and exciting environment.

As an IT Support Professional, you will be responsible for monitoring and restoring services related to the projects assigned to you. This is a technical position that requires a self-motivated engineer with a wide range of technical experience, effective communication skills, and expertise in resolving complex issues.

You will work independently and as part of a team to troubleshoot application, system, and network issues related to the Services provided by Optasia to the customer(s) projects assigned to you.

Key Responsibilities
  1. Serve as technical L1 & L2 escalation point for troubleshooting application, system, and network issues related to the Services provided by Optasia to the customer(s) projects assigned to you.
  2. Take ownership of customer issues reported and see problems through to resolution within SLA target times.
  3. Work on a stand-by basis outside of standard working hours to cooperate with counterparts when there is a need to address a system outage or degradation.
  4. Collaborate with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems, reducing the duration of customer impact and/or loss of services during major incidents and outages.


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