Support Specialist Professional

13 hours ago


Muscat, Muscat, Oman Digital Mall Full time

Digital Mall's Technical Support Specialist Job Description

About the Role

This is an exciting opportunity to join our growing team as a Technical Support Specialist in Oman. In this role, you'll be responsible for providing world-class technical support to our customers, ensuring they have a seamless experience using our online marketplace and ecommerce platform.

Main Responsibilities
  1. Provide expert technical support to our customers via various channels.
  2. Develop strong relationships with customers by actively listening to their concerns and delivering effective solutions.
  3. Continuously update knowledge on our platform's features and functionalities.
  4. Document customer interactions and resolutions for future reference.
What We're Looking For
  • At least 1 year of experience in technical support or customer service.
  • Profound understanding of computer systems, software, and troubleshooting principles.
  • Superior communication and interpersonal skills, with the ability to explain complex concepts simply.
Why Join Us?
  • Competitive compensation package.
  • State-of-the-art equipment and software provided.
  • VISA sponsorship for international candidates.
  • Relocation assistance from your home country to Oman.
  • Balanced work-life environment.
  • A dynamic and supportive work culture.


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