
Senior Business Analyst
6 days ago
We are seeking a Senior Microsoft Dynamics 365 CRM Consultant to lead the design and development of CRM solutions that enhance customer engagement and business processes.
Key Responsibilities:- Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
- Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
- Develop and optimize workflows, plugins, Power Automate flows, and custom applications
- Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
- Work closely with stakeholders to gather business requirements and translate them into technical solutions
- Perform data migration, system upgrades, and performance optimization
- Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
- Troubleshoot and resolve CRM-related technical issues and provide support for end-users
- Stay updated on Microsoft Dynamics 365 and Power Platform advancements
- Provide guidance and mentorship to junior team members
Requirements & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
- Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
- Expertise in customizing forms, entities, business rules, workflows, and security roles
- Proficiency in C#, JavaScript, .NET, and SQL Server
- Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
- Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
- Familiarity with Agile (Scrum, SAFe) methodologies
- Excellent problem-solving and communication skills
- Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred
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