Senior Business Analyst

1 week ago

Muscat, Muscat, Oman beBee Careers Full time

We are seeking a Senior Microsoft Dynamics 365 CRM Consultant to lead the design and development of CRM solutions that enhance customer engagement and business processes.

Key Responsibilities:
  • Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
  • Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
  • Develop and optimize workflows, plugins, Power Automate flows, and custom applications
  • Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
  • Work closely with stakeholders to gather business requirements and translate them into technical solutions
  • Perform data migration, system upgrades, and performance optimization
  • Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
  • Troubleshoot and resolve CRM-related technical issues and provide support for end-users
  • Stay updated on Microsoft Dynamics 365 and Power Platform advancements
  • Provide guidance and mentorship to junior team members

Requirements & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
  • Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
  • Expertise in customizing forms, entities, business rules, workflows, and security roles
  • Proficiency in C#, JavaScript, .NET, and SQL Server
  • Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
  • Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
  • Familiarity with Agile (Scrum, SAFe) methodologies
  • Excellent problem-solving and communication skills
  • Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred

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