
IT Support Specialist
6 hours ago
**Job Description**
We are seeking a highly skilled IT Support Specialist to join our team. In this role, you will provide first-line technical support to employees via various channels, including Jira, email, and in-person assistance for hardware, software, and network-related issues.
**Key Responsibilities:**
- Provide technical support for desktops, laptops, printers, software, VPN, Wi-Fi, and other IT-related issues.
- Troubleshoot, diagnose, and resolve end-user IT issues.
- Maintain and update technical documentation, including troubleshooting guides and knowledge base articles.
- Train and assist employees on IT best practices and secure usage of software and hardware.
**Systems Administration & Infrastructure Management**
In this role, you will be responsible for managing user accounts and access controls across Active Directory, Azure AD (MS Entra), and cloud platforms. You will also assist with the setup, deployment, and maintenance of end-user devices, including performing hardware and software upgrades.
Required Skills:
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with troubleshooting hardware and software issues.
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi).
- Knowledge of Active Directory, Azure AD (MS Entra), and cloud identity management.
- Knowledge of virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
- Familiarity with ITSM tools (e.g., Jira Service Management).
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