Training & Quality Executive

7 days ago

Salalah, Dhofar, Oman beBeeQuality Full time 54,000 - 78,000

Training & Quality Executive

We are seeking a highly motivated Training & Quality Executive to join our management team. As a key member, you will be responsible for ensuring that all staff members are equipped with the necessary skills and knowledge to deliver exceptional service.

Daily Responsibilities
  • Create and implement training programs for hotel staff to align with industry standards and guest expectations.
  • Develop and maintain quality assurance protocols to monitor guest satisfaction and ensure services meet and exceed expectations.
  • Collaborate with department heads to identify training needs and provide support for staff development.
  • Monitor the effectiveness of training programs through regular assessments and feedback, providing constructive feedback to enhance team performance.
  • Evaluate compliance with health, safety, and legal requirements in all training and operational processes.
  • Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
  • Track key performance indicators related to training and quality, reporting findings to senior management and making recommendations for improvements.

Key Qualifications:

  • Proven experience as a Learning & Quality Manager or in a similar role, ideally within the hospitality industry.
  • Strong knowledge of training development, quality management, and performance evaluation.
  • Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
  • Ability to work independently, manage multiple priorities, and meet deadlines.
  • Strong analytical skills and the ability to assess training needs and quality metrics.
  • A passion for hospitality and a commitment to guest satisfaction.

About Us

We are part of a global hotel brand, dedicated to delivering exceptional experiences. Our goal is to create memorable emotional connections and elevate the guest experience through our branded service style, 'Dare to Connect.'

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