
Monitoring Specialist
7 days ago
Monitoring and Incident Analyst
This is a role that requires the ability to work independently in a fast-paced environment.
- The Monitoring and Incident Analyst will be responsible for ensuring the smooth operation of IT systems, identifying and resolving technical issues promptly, and maintaining detailed records of incidents.
- The successful candidate will have excellent analytical skills, with the ability to troubleshoot complex problems and provide timely solutions.
Main Responsibilities:
- Monitor IT systems 24/7, identify potential issues, and escalate to senior management as necessary.
- Collaborate with internal teams to ensure alignment across the incident lifecycle.
- Coordinate recovery actions for major incidents with application owners and vendors.
- Participate in post-incident root cause analysis and follow up on improvement plans.
- Maintain detailed incident records, generate performance reports, and conduct post-incident reviews.
Educational Requirements:
- Bachelor's degree in IT or related field.
Technical Skills:
- Proven techno-functional knowledge in performance monitoring tools and IT fields.
- Experience with observability tools.
- Programming knowledge in various languages.
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