Card Operations Manager

1 week ago


Muscat, Muscat, Oman beBee Careers Full time

The Card Operations Manager is responsible for overseeing all card operation accountabilities, ensuring the efficient processing of transactions and the management of card plastic inventory.

Key Responsibilities:

  • Manage the Card Operations framework to achieve required quantitative and qualitative outcomes.
  • Adhere to guidelines regarding corporate governance, HSE, and cybersecurity.
  • Verify all transaction reports, GL accounts, and merchant payments to detect any unauthorized transactions.
  • Handle chargebacks and disputes related to card and merchant transactions efficiently.
  • Lead timely processing of card facilities in coordination with business teams.
  • Ensure all customer complaints are recorded and responded to promptly within SLAs.
  • Deliver card services seamlessly with stakeholders.
  • Review daily MIS to confirm transactions are processed within SLAs and prepare management reports.
  • Monitor the customer journey for card services and products, ensuring seamless service.

Requirements and Qualifications:

  • Bachelor's degree in Operations Management or a related major.
  • A professional certificate in payments or card operations (e.g. CPP, CCPP, NCP, ACI, Visa and Mastercard Certifications).
  • Minimum 7 years of experience in card operations with a Bank.
  • Excellent knowledge of CBO and global card operations regulations.


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