Unit Head

1 week ago

Muscat, Muscat, Oman beBee Careers Full time

The Unit Head – Card Operations plays a crucial role in managing card operations, ensuring compliance with internal and external stakeholder requirements.

Key Accountabilities:

  • Manage the Card Operations framework to achieve required quantitative and qualitative outcomes.
  • Adhere to management guidelines regarding corporate governance, HSE, and cybersecurity.
  • Verify all transaction reports, GL accounts, and merchant payments to detect any unauthorized transactions.
  • Handle chargebacks and disputes related to card and merchant transactions efficiently.
  • Lead timely processing of card facilities in coordination with business teams.
  • Ensure all customer complaints are recorded and responded to promptly within SLAs.
  • Deliver OHB card services seamlessly with stakeholders.
  • Review the daily MIS to confirm transactions are processed within SLAs and prepares management reports.
  • Monitors the customer journey for card services and products, ensuring seamless service.
  • Manages card plastic inventory.
  • Operates the national payment and acquirer transactions and recovery system.
  • Oversees the daily branch operational queries and complaints, ensuring timely resolution within SLAs.
  • Shares responsibility for improving operational processes by defining, monitoring, and reporting.
  • Identifies and reports money laundering and suspicious transactions.
  • Measures and reports operational risk associated with the job profile.
  • Ensures segregation of duties to manage risk and transactional control processing.
  • Contributes to organizational digital transformations through planning and execution efforts.
  • Leads projects related to process improvement within the job area.
  • Delivers fair outcomes for customers, ensuring personal conduct maintains the orderly and transparent operation of financial markets.

Qualifications and Experience:

  • Bachelor's degree in Operations Management, Business management or a related major.
  • A professional certificate in payments or card operations (e.g. CPP, CCPP, NCP, ACI, Visa and Mastercard Certifications).
  • Minimum of 7 years of experience in card operations with a Bank.
  • Proven track record of successfully managing Card Operation function in a Bank.
  • Excellent Knowledge of CBO and global card operations regulations.

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