Training and Development Manager

1 day ago


Muscat, Muscat, Oman Mandarin Oriental Full time
Job Description

Mandarin Oriental Hotel Group is a leading owner and operator of luxury hotels, resorts, and residences worldwide.

We are seeking an experienced Training and Development Manager to join our team at Mandarin Oriental, Muscat. In this role, you will be responsible for developing and implementing comprehensive learning and development programs to enhance the skills and performance of our colleagues.

Responsibilities:

  • General: Communicate corporate and hotel policies and standard operating procedures to colleagues.
  • Comply with MOHG Code of Conduct.
  • Support People & Culture Strategic decisions.
  • Develop and implement training programs.
  • Update Training Matrix and Job Description Matrix.
  • Evaluate colleague career paths and development needs.
  • Hold regular meetings with colleagues.
  • Safeguard stored information and maintain confidentiality.
  • Adhere to Safe, Sound and Sustainable policies.
  • Ensure compliance with MOHG Social Media Policy.
  • Promote zero tolerance on harassment or discrimination.
  • Ambassadorship at all times.

Departmental:

  • Communicate and engage colleagues in MOHG culture.
  • Manage Performance Management process and cycle.
  • Support Quality Assurance processes.
  • Review Performance Reviews and build Learning & Development plans.
  • Communicate L&D Standards.
  • Plan, implement, and review Learning and Development activities.
  • Analyse L&D needs and prepare Hotel Annual Learning & Development Plan.
  • Collaborate with Director of People & Culture.
  • Distribute Hotel Training Calendar.
  • Ensure colleagues' training needs are met.
  • Deliver MOHG L&D programs.
  • Design, deliver, and arrange training programs.
  • Assist Executive Committee members and Department Heads.
  • Maximise learning through creative delivery methods.
  • Manage Departmental Trainers.
  • Maintain hotel training data base.
  • Collect colleague feedback and monitor guest feedback.
  • Generate Hotel Monthly L&D report.
  • Lead annual L&D budget process.
  • Support Management Trainee Programmes.
  • Provide career development coaching and counselling.
  • Support Executive Committee members' development needs.
  • Attend Executive Committee meetings and morning operational meetings.
  • Participate in Corporate initiatives.

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