Tech Support Professional

1 day ago

Muscat, Muscat, Oman beBeeIt Full time 90,000 - 107,000

We are thrilled to announce the upcoming opening of a new property, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of a global hospitality family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere.

At this exciting new property, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the property's culture and guest experience from day one.

Whether you're looking to grow your career or take on a new challenge, we offer a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

Job Summary:
  • Provide first-line support for all hotel systems, including Property Management Systems (PMS), Point of Sale (POS), telephone systems, CCTV, Wi-Fi, and other hotel-specific software and hardware.
  • Install, configure, maintain, and troubleshoot hardware (computers, printers, routers, servers) and software applications.
  • Ensure reliable operation and uptime of hotel networks, internet services, and server infrastructure.
  • Support and train staff in the use of hotel systems and software.
  • Monitor system performance, perform backups, and implement data recovery strategies.
  • Ensure IT security and compliance with company and regulatory requirements, including antivirus protection, firewall management, and data protection protocols.
  • Maintain up-to-date documentation for all systems, configurations, licenses, and support procedures.
  • Coordinate with external vendors and service providers for maintenance, upgrades, or repairs.
  • Assist in technology rollouts, upgrades, and property projects involving IT infrastructure.
  • Support the implementation of digital guest experiences and technology-driven services.
Key Responsibilities:
  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
  • 2–4 years of IT support experience, preferably within the hotel or hospitality industry.
  • Strong understanding of Windows and Linux operating systems, networks (LAN/WAN/Wi-Fi), and server management.
  • Hands-on experience with PMS (e.g., Opera, Protel), POS systems (e.g., MICROS, Toast), and hospitality technology solutions.
  • Good knowledge of IT security, backup systems, and data privacy practices.
  • Ability to manage multiple support tasks with a sense of urgency and professionalism.
  • Strong communication and interpersonal skills with a focus on user support and service.
  • Flexibility to work shifts, weekends, and be on-call when required.
Ambition Meets Opportunity:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

We promote a culture of trust, support, and acceptance. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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