User Support Expert

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

Technical Requirements:

This role requires a strong understanding of IT service management and technical expertise in areas such as Microsoft Office 365 and Windows 10/11.

Responsibilities:

  1. Provide technical assistance to end-users over the phone or via email.
  2. Implement and manage IT service management (ITSM) processes to ensure efficient service delivery.
  3. Manage university ICT assets, ensuring they remain up-to-date and well-maintained.
  4. Evaluate new technologies for adoption within the university setting.
  5. Develop and maintain accurate documentation and procedure guidelines for MU services.
  6. Conduct remote troubleshooting using various diagnostic techniques.
  7. Record events, problems, and their resolutions in logs.

Interpersonal Skills:

Excellent communication and interpersonal skills are essential for this role, as you will be working closely with colleagues, stakeholders, and end-users.

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