User Support Officer

4 weeks ago

Muscat, Muscat, Oman Prysmian Group Full time

As part of the IS team of OCI, providing IS administration support to the staff within the organization.

  • You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.
  • Provide first line support to all user enquiries and requests.
  • You will be responsible for supporting, testing and troubleshooting hardware and software issues.
  • You will be responsible to provide on-call support to all users of OCI, whenever needed.
  • Interact with third party for maintenance work.
  • You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.
  • Assist in setting up and running the IS infrastructure in conference and Boardrooms.
  • Installation of PCs, PC hardware components, printers and other PC peripherals.
  • You will be responsible for responding to users' inquiries and requests for assistance with all PC related problems/queries.
  • Assist in maintaining a library of all original software, utilities and manuals.
  • Assist in setting-up/modification of e-mail accounts for users.
  • Assist in configuring OCI owned smart phones and tablets.
  • Ensure installation of new and upgraded versions of application software on new and existing PC hardware.
  • Install anti-virus software and ensure updates are applied.
  • Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.
  • Assist to keep stock of hardware spares.
  • Assist in maintaining a register for all in-and-out IS assets.
  • You will be responsible for handling and managing the basic configuration of switches.
  • You will be responsible for updating and maintaining regular security patches on all user PCs.
  • Arrange and conduct user awareness training sessions for various IS applications.
  • Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.

Job Profile:

Qualifications:

  • Bachelor's degree in computer science/ information technology.
  • IT certification preferred (ITIL/CCNA).

Skills/Knowledge:

  • Excellent bilingual communication skills (Arabic and English).
  • Ability to communicate technical information to business and non-business users.
  • Ability to perform root cause analysis.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operational problems.
  • Excellent communication skills.
  • Relationship management skills.
  • Ability to take timely actions and decisions.
  • Up-to-date knowledge of the latest IT and software trends.
  • Ability to quickly establish good working relationships with staff and customers.
  • Willingness to work odd hours.

Experience:

  • 3+ years of experience in related industries.

Business Understanding:

  • Good understanding of the overall IT operations is essential.
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