User Support Specialist

User Support Specialist JobWe are seeking an experienced User Support Specialist to join our team in Muscat, Oman. As a key member of our IT department, you will provide technical support to our staff, faculties, and students, ensuring they receive the best possible service.Key Responsibilities:Provide first-line technical support to users, responding to...

As part of the IS team of OCI, providing IS administration support to the staff within the organization.You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.Provide first line support to all user enquiries and requests.You will be responsible for supporting, testing...

Technical Requirements:This role requires a strong understanding of IT service management and technical expertise in areas such as Microsoft Office 365 and Windows 10/11.Responsibilities:Provide technical assistance to end-users over the phone or via email.Implement and manage IT service management (ITSM) processes to ensure efficient service delivery.Manage...

Technical Support Specialist RoleWe are seeking an experienced Technical Support Specialist to join our team in Muscat, Oman. As a key member of our IT department, you will provide technical support to our staff, faculties, and students, ensuring they receive the best possible service.Responsibilities:Provide first-line technical support to users, responding...

Job SummaryWe are looking for a highly motivated Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance services for desktop devices, including hardware, software, and connectivity issues.Duties and Responsibilities:Manage desktop device incidents from initiation to...

**Job Description**We are seeking a highly skilled IT Support Specialist to join our team. In this role, you will provide first-line technical support to employees via various channels, including Jira, email, and in-person assistance for hardware, software, and network-related issues.**Key Responsibilities:**Provide technical support for desktops, laptops,...

We are looking for a skilled Desktop Support Specialist to join our team.Job DescriptionThe successful candidate will be responsible for deploying Windows OS images, troubleshooting hardware and software issues, and maintaining the health of workstations at various sites. They will also support business users during disaster recovery drills and provide...

About the RoleAnalyze Service Desk calls and incident data to identify user training needs and automation opportunities

Job DescriptionThe IT Help Desk role is a crucial part of IT Services, serving as the first point of contact for most business technology needs. The ideal candidate should possess strong technical skills, professionalism, and initiative to resolve issues efficiently, escalating when necessary. Excellent business communication skills are essential.This role...

First-Line Support Technician Job RequirementsAbout the PositionWe are seeking a highly skilled First-Line Support Technician to join our IT team. This is a critical role that involves providing exceptional technical support to staff, faculty, and students across the organization.Key Responsibilities:Provide technical assistance to customers via phone or...