Customer Experience Ambassador

2 days ago

Muscat, Muscat, Oman beBee Careers Full time

Guest Service Agents play a vital role in delivering exceptional experiences to our guests. The primary objective of this position is to provide top-notch reception services, ensuring that guests feel welcome and valued from the moment they check-in to their departure.

This dynamic role involves handling various tasks efficiently and effectively, including managing front desk operations, providing accurate information, and processing transactions with precision. A Guest Service Agent must possess excellent communication skills, a strong attention to detail, and the ability to multitask with ease.

To excel in this position, you will need to demonstrate a customer-focused approach, a positive attitude, and a commitment to delivering high-quality service at all times. Your exceptional interpersonal skills, combined with your adaptability and flexibility, will enable you to work seamlessly as part of a team to achieve our goals.

As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests. You will engage with them warmly, respond to their queries promptly, and ensure that their needs are met with efficiency and professionalism.

The ideal candidate will have previous experience working in a customer-facing environment, where they have honed their skills in conflict resolution, problem-solving, and effective communication. Their proficiency in IT systems, coupled with their attention to detail, will enable them to process transactions accurately and efficiently.

  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures, as required
  • Stay fully aware of any relevant feedback from guests and other departments, maintaining open lines of communication
  • Demonstrate a high level of customer service at all times
  • Attend relevant training courses when required and assist with the night team's training and development efforts
  • Understand hotel room categories, room rates, packages, promotions, and general product knowledge necessary to perform daily duties
  • Maximize room occupancy by promoting hotel services and facilities using up-selling techniques
  • Adhere to hotel credit policy regarding foreign currencies, credit cards, and cash acceptance
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Foster a professional image consistent with company brand standards

Becoming a valuable member of our team requires a passion for delivering outstanding customer service, a keen eye for detail, and a strong ability to multitask. If you thrive in fast-paced environments, possess excellent communication skills, and enjoy working collaboratively towards common goals, we encourage you to apply for this exciting opportunity.

We seek highly motivated individuals who are eager to learn, grow, and contribute to our mission. Our ideal candidate will be adaptable, flexible, and committed to delivering exceptional service in a dynamic and engaging work environment.

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