Information Technology Professional

4 days ago

Muscat, Muscat, Oman beBeeHospitality Full time 2,600 - 3,400
Job Description

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for managing and supporting the hotel's technology systems, ensuring smooth and secure operations across all departments.

  • Provide first-line support for all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), telephone systems, CCTV, Wi-Fi, and other hotel-specific software and hardware.
  • Install, configure, maintain, and troubleshoot hardware (computers, printers, routers, servers) and software applications.
  • Ensure reliable operation and uptime of hotel networks, internet services, and server infrastructure.

Key Responsibilities:

  • Support and train staff in the use of hotel systems and software.
  • Monitor system performance, perform backups, and implement data recovery strategies.
  • Ensure IT security and compliance with company and regulatory requirements, including antivirus protection, firewall management, and data protection protocols.
  • Maintain up-to-date documentation for all systems, configurations, licenses, and support procedures.

Requirements:

  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
  • 2–4 years of IT support experience, preferably within the hotel or hospitality industry.
  • Strong understanding of Windows and Linux operating systems, networks (LAN/WAN/Wi-Fi), and server management.
  • Hands-on experience with PMS (e.g., Opera, Protel), POS systems (e.g., MICROS, Toast), and hospitality technology solutions.
  • Good knowledge of IT security, backup systems, and data privacy practices.
  • Ability to manage multiple support tasks with a sense of urgency and professionalism.
  • Strong communication and interpersonal skills with a focus on user support and service.

What We Offer:

Our hotel offers a competitive salary and a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.

Our Mission:

We are committed to welcoming everyone and creating inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.

Join Our Team:

At our hotel, we value collaboration, mutual respect, and open communication. If you thrive on genuine hospitality and want to make a difference in a collaborative environment, apply now to become part of our ever-growing global family.

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