Information Technology Technical Support

7 days ago

Muscat, Muscat, Oman Infoline Full time

Job Title: IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

  • Log tickets received from AIVS end-users.
  • Assign ticket priority, urgency, category, and other details as per signed agreement clauses.
  • Be aware of SLAs outlined in the agreement.
  • Address AIVS users' tickets related to software and networking issues.
  • Diagnose and troubleshoot issues, including account setup and software configuration.
  • Understand the functionality of the AIVS system and its workflow.
  • Conduct root cause analysis by asking targeted questions to customers.
  • Report issues in the support ticket tool with adequate descriptions.
  • Close tickets immediately after resolution.
  • Understand the full support workflow.
  • Provide prompt and accurate feedback to AIVS end-users.
  • Schedule sessions with end-users for further information if needed.
  • Prepare and submit reports as per agreement and management requests.
  • Conduct monthly and quarterly reviews of support processes and performance.
  • Maintain up-to-date records of focal points, project companies, and users.
  • Follow up to ensure IT systems are fully functional post-troubleshooting.
  • Escalate unresolved or complex issues to higher support tiers (L2 or L3) when necessary.
  • Guide end-users on AIVS processes and functionalities.

Skills and Experience

  • 4+ years of web application and mobile support experience.
  • Experience with MIS and reporting.
  • Ability to qualify tickets and achieve first call resolution (FCR).
  • Excellent problem-solving and documentation skills.
  • Proven customer service skills.
  • Strong troubleshooting skills.
  • Advanced proficiency in Microsoft Office.
  • Knowledge of IT, including software development.
  • Experience with ERP, CRM, mobile applications, Power BI, Oracle, UI Path.
  • Good verbal and written communication skills.
  • Ability to work in a 24x7 support environment during urgent situations.
  • Location: Muscat Governance.
#J-18808-Ljbffr

  • Information Technology Architect

    3 weeks ago

    Muscat, Muscat, Oman Salt Full time

    Principal Consultant - Salt Technology & Digital Outsourcing - UAE & KSA3-month initial contract - with extensionsI am seeking an XT Architect to join my client on an initial 3-month contract, with potential extensions, specializing in designing and integrating digital experience platforms and customer-centric technologies.What You'll Do:Build and maintain...

  • Technical Support Engineer

    4 weeks ago

    Muscat, Muscat, Oman Baker Hughes Full time

    Technical Support Engineer – CementingWould you like to play a key role in our business?Do you enjoy working in collaborative teams and solving technical problems?Join our Pressure Pumping TeamWe are leaders in the oil & gas industry. Our innovative physical and digital solutions improve efficiency, production, and maximize reservoir value. We maintain and...

  • Technical Support Specialist

    7 days ago

    Muscat, Muscat, Oman beBeeDesktop Full time

    We are seeking a skilled Desktop Technical Support Engineer to join our team.Job Summary:This role involves providing technical support for desktops, hardware and software issues, as well as deploying Windows OS images. The ideal candidate will have experience with troubleshooting hardware, software and network issues, and possess strong communication skills...

  • Information Systems

    2 weeks ago

    Muscat, Muscat, Oman Canonical Full time

    Information Systems - Open Source Technical ArchitectInformation Systems - Open Source Technical Architect1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu,...

  • Information security Officer

    5 days ago

    Muscat, Muscat, Oman Muscat Finance SAOG Full time

    About Muscat Finance SAOG:Muscat Finance SAOG is a leading technology driven finance company in Oman, committed to providing innovative financial solutions and excellent customer service. We are dedicated to maintaining the highest standards of integrity, transparency, and security in all our operations.Role Overview:We are seeking a highly skilled...

  • Chief Information Technology Officer

    20 hours ago

    Muscat, Muscat, Oman beBeeInformationTechnology Full time 3,500 - 4,500

    IT ManagerKey Responsibilities:Oversee the planning, execution, and evaluation of IT operations.Maintain network infrastructure, hardware, and software to ensure seamless operation.Develop and implement systems, policies, and procedures.Lead IT staff recruitment, training, and management.Ensure data security, network access, and backup system...

  • Technology Learning

    4 weeks ago

    Muscat, Muscat, Oman TAT IT Technolgies Full time

    Technology Learning & Development Head (Technology Academy)We have an urgent requirement for the position of Technology Learning & Development Head (Technology Academy) with our banking client in Muscat, Oman.Requirements:Strong experience in collaborating with stakeholders across Technology, IT Audit, IT Security Risk Management, and Human Resources to...

  • Technical Lead

    3 weeks ago

    Muscat, Muscat, Oman TAT IT Technolgies Full time

    We have an urgent requirement for Technical Lead - Payment Applications (Domestic Card Scheme Program) for our banking client in Oman.Experience Requirements:Experience in application support, with at least 10 years in payment systems. --- MustProven experience in handling domestic card scheme programs, preferably in the GCC market. --- MustManage Payment...

  • LNG Technical Support Specialist

    2 days ago

    Muscat, Muscat, Oman beBeeTechnical Full time 40,000 - 45,000

    Job Title: LNG Technical Support SpecialistOverview: We are seeking a skilled and experienced Technical Assistant to join our dynamic team for an LNG Bunkering project.Responsibilities:Oversee the accuracy, consistency, and timely update of technical data and documentation within CMIMS and EDMS systems.Maintain digital integrity of maintenance records, spare...

  • Information Security Engineer

    4 weeks ago

    Muscat, Muscat, Oman TAT IT Technolgies Full time

    We have an urgent requirement for Information Security Engineer is required for one of our banking client in Muscat OmanKey ResponsibilitiesThreat Detection and Response: Identify potential security threats through monitoring network traffic, system logs, and other data sources. Respond quickly to contain and mitigate threats.Incident Management: Investigate...