
Help Desk Specialist
3 days ago
About Us
We're a leading digital marketplace and ecommerce platform seeking a talented technical support specialist to join our team. In this role, you'll be responsible for providing exceptional technical support, troubleshooting issues, and ensuring a seamless experience for our customers.
Main Responsibilities- Provide technical support via phone, email, and chat.
- Diagnose technical problems efficiently and provide clear solutions.
- Research and resolve technical issues related to our platform.
- Document customer interactions and resolutions for consistent support.
- Stay up-to-date on our platform's features and functionalities.
- Proactively identify and escalate complex issues to the technical team.
- Maintain a positive and professional demeanor.
- Minimum 1 year of experience in technical support or customer service.
- Strong understanding of computers, software, and troubleshooting principles.
- Excellent communication and interpersonal skills.
- Active listening skills and a genuine desire to help customers.
- Ability to work independently and manage multiple tasks efficiently.
- Fluent in English and Arabic.
- A positive and solutions-oriented attitude.
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