
Shop Operations Manager
6 days ago
**Shop Operations Manager**
This role is responsible for overseeing the daily operations of a retail store to ensure exceptional customer service and maximize sales and profitability.
- Detect, anticipate, and report on customer needs, market trends, and competitor activities impacting the region or market.
- Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty.
- Manage store licenses and certificates, and ensure employees' official documents are valid and compliant with local regulations.
- Ensure efficient receiving process for items and shipments, monitor inventory activities, including cycle counts, stock movements, and transfers.
- Analyze sales performance, identify missing sizes and items, and manage collection rotation to determine replenishment needs.
**Key Responsibilities:**
- Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
- Prepare staff schedules based on visitor traffic, sales targets, events, and operational needs.
- Log and update commercial and operational information on provided platforms in a timely and accurate manner.
- Manage annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible.
- Oversee shop image and ensure compliance with brand standards, verifying and following up on cleanliness, display, and maintenance.
- Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity.
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