Luxury Hotel Reservations Specialist

1 week ago

Zahr al Qar, Oman beBeeHospitality Full time 3,500 - 5,000
Senior Reservations Agent Job Description

We are seeking a skilled and experienced Senior Reservations Agent to join our team. As a key member of the reservations department, you will be responsible for ensuring seamless guest experiences from inquiry to departure.

The ideal candidate will have excellent communication and problem-solving skills, as well as a strong knowledge of hospitality principles and practices.

Duties and Responsibilities:

  • Manage and process daily reports for the Reservation department, operational departments, Sales & Marketing.
  • Process new reservations, update and clean existing reservations, process deposits, answer reservation emails within 24 hours, and handle reports (No Shows, ORS Comments, Commission, etc.).
  • Assist in room allocation and handle special requests and hard blocking rooms.
  • Communicate with guests or travel agents to clarify preferences or requests before arrival.
  • Track future room availability based on reservations.
  • Update internet reservation systems in coordination with hosts.
  • Assist in determining room rates based on resort strategies.
  • Manage guest history and profile systems.
  • Ensure all reservations are completed with accurate guest, profile, and rate information.

Qualifications:

  • A high school diploma or equivalent is required, with at least one year of experience in a similar role within luxury hotels. Hospitality diplomas/degrees are preferred.
  • Skills in Microsoft Office and familiarity with hotel systems like Property Management Systems (PMS), Global Distribution Systems (GDS), and Central Reservation Systems (CRS).
  • Knowledge of hotel/resort policies, reservations, discounts, Meetings, Incentives, Conferences, and Events (MICE) platforms, and handling local and international bookings.
  • Experience working with high-end tour operators and travel agencies.
  • Excellent command of English, both written and spoken, and the ability to live and travel in remote locations.

Six Senses Zighy Bay values diversity and is an equal opportunity employer.

About Us:

Our properties embody the brand's vision to reawaken senses and foster meaningful connections through community, sustainability, emotional hospitality, wellness, and crafted experiences.

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