Spa Operations Manager

1 day ago

Muscat, Muscat, Oman beBeeWellness Full time 3,000 - 5,000

Job Overview

We are seeking a highly motivated Spa Supervisor to join our dynamic pre-opening team. The successful candidate will be responsible for supporting the Spa Manager in overseeing the daily operations of the spa and ensuring exceptional service delivery.

The Role

As Spa Supervisor, you will supervise therapists and front-desk staff, ensure treatment quality, maintain service standards, and deliver a culturally sensitive guest experience. This role involves assisting the Spa Manager in the day-to-day operations of the spa, supervising and supporting spa therapists and receptionists during shifts, and providing guidance and hands-on support during busy periods or high-profile guest appointments.

Responsibilities

  • Assist the Spa Manager in overseeing the daily operations of the spa, ensuring smooth service delivery and guest satisfaction.
  • Supervise and support spa therapists and receptionists during shifts to maintain five-star service standards.
  • Ensure treatments, especially Asian wellness therapies, are performed with quality, consistency, and cultural authenticity.
  • Monitor appointment scheduling, therapist rotations, and guest flow to optimize efficiency.
  • Provide guidance and hands-on support during busy periods or high-profile guest appointments.
  • Ensure cleanliness, organization, and hygiene of treatment rooms, reception, and common areas.
  • Handle guest feedback, requests, or complaints promptly and professionally.
  • Train new staff and provide ongoing performance feedback and coaching.
  • Assist in managing spa inventory, ordering supplies, and maintaining equipment.
  • Collaborate with the spa manager on promotions, package offerings, and cultural wellness events.

Requirements

  • Diploma or certification in Spa, Wellness, Hospitality, or a related field.
  • Minimum 2–3 years of experience in a luxury spa environment, with at least 1 year in a supervisory role.
  • Familiarity with Asian spa therapies and traditions (Thai massage, reflexology, Ayurveda, etc.) is required.
  • Fluency in English is required.
  • Good knowledge of hygiene, safety, and spa service protocols.
  • Proficient in spa booking systems and basic administration.

We Offer

A competitive salary that rewards all your hard work, a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

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