
Phone Support Expert
7 days ago
About This Opportunity
We are seeking a skilled and knowledgeable Phone Support Expert to join our team at SWATX. As a Phone Support Expert, you will play a critical role in providing high-quality support to our customers, addressing their inquiries, and resolving issues in a timely and efficient manner.
Key Responsibilities
- Respond to customer inquiries via phone and email
- Provide accurate and relevant information regarding products and services
- Escalate complex issues to senior team members as needed
- Maintain up-to-date knowledge of product offerings, policies, and procedures
- Collaborate with team members and other departments to ensure seamless service delivery
- Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates
Requirements
- Degree in a relevant field or equivalent work experience
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and handle multiple priorities
- Familiarity with CRM systems and data entry
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
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