Telephone Support Specialist

5 days ago


Muscat, Muscat, Oman Allianz Popular SL. Full time
Job Description
The Care Centre - Agent plays a critical role in maintaining the high standards of customer service at Allianz Popular SL. This position involves engaging with customers via phone, email, or other channels to address their questions, concerns, or issues related to our products and services.

Main Duties
  • Deliver prompt and courteous responses to customer inquiries and requests.
  • Communicate product and service information accurately and clearly, highlighting key features and benefits.
  • Address customer complaints and resolve issues fairly and efficiently, referring complex matters to senior staff when needed.
  • Update records of customer interactions, incorporating feedback and suggestions to refine future service delivery.
  • Work collaboratively with colleagues to meet team performance objectives and continually enhance customer satisfaction.


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