Customer Service Representative

4 hours ago


Muscat, Muscat, Oman Ahli Bank Full time
Role Overview

The Customer Service Representative - Sales Team at Ahli Bank is responsible for handling customer inquiries and resolving issues in a timely and professional manner. This role requires excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve branch goals based on key performance indicators.
  • Provide constructive feedback on products, services, and processes to help reduce cycle times and enhance overall customer satisfaction.
  • Minimize customer attrition and maximize the bank's customer base by improving service levels and resolving complex customer complaints.
Candidate Specifications
  • Bachelor degree
  • More than 5 years of experience in banking sector


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