Training and Development Manager

1 day ago


Salalah, Dhofar, Oman beBee Careers Full time
Job Description

This role is responsible for ensuring that all team members possess the necessary skills, knowledge, and resources to deliver exceptional service to our guests.

The Learning and Quality Manager will oversee training programs, implement quality assurance measures, and collaborate closely with department heads to continually improve the guest experience.

  • Daily Responsibilities:
  • Design, implement, and evaluate training programs for all hotel staff.
  • Develop and maintain quality assurance protocols to monitor guest satisfaction.
  • Work closely with department heads to identify training needs and provide support for staff development.
  • Monitor the effectiveness of training programs through regular assessments and feedback.
  • Evaluate training processes to ensure compliance with health, safety, and legal requirements.
  • Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
  • Track key performance indicators related to training and quality.


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