Telecom Service Delivery Expert

2 weeks ago


Muscat, Muscat, Oman beBee Careers Full time
NOC Specialist Responsibilities
  • Design and evaluate quarterly Personal Business Commitment (PBC) with FO manager and BO manager.
  • Organize daily NOC operation meeting.
  • Attend Weekly OPS meeting and other meetings as needed.
  • Audit weekly OPS report and prepare an optimized workflow.
  • Elevate critical issues to the Irancell OPS manager for coordination with vendors and third parties.
  • Monitor and update network critical issues according to SLA tables.
  • Participate in Change Request (CR) meetings and audit CRs.
  • Audit large-scale data configuration changes.
  • Develop contingency plans for holidays and grand events.
  • Audit spare parts status traces.
  • Evaluate NOC member workload, ability, and quality.
  • Escalate human resource concerns to the Project Director.
  • Provide solutions for improved network performance, maintenance, and development.
  • Maintain control over network modification plans, including upgrades, expansions, cutovers, and transmission adjustments.
  • Synchronize work orders between HUAWEI and Mobinil to ensure timely completion and adherence to standards.
  • Resolve technical and non-technical problems affecting the entire network service.
  • Oversee feedback mechanisms to align plan goals and targets.
  • Analyze KPIs and implement corrective actions to maintain output within approved margins.
  • Compile high-level customer reports on network maintenance activities.
  • Evaluate Preventive Maintenance documentation for customers' networks and the outcomes of PMs conducted.
  • Generate weekly reports detailing completed tasks.


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