
IT Infrastructure Manager
3 days ago
We are seeking a highly experienced IT professional to fill the position of Head of IT Infrastructure. As the head of our IT infrastructure team, you will be responsible for planning, designing, and maintaining an optimal level of infrastructure performance and operation.
You will manage the operation of Nawras' IT infrastructure, including operations and maintenance of all IT infrastructure, establishing procedures for daily operations, inventory management of hardware and software, and monitoring and reporting on infrastructure operations and incidents.
- Preparing plans and budgets for infrastructure and its related systems and projects
- Preparing and distributing department weekly and monthly reports
- Planning company Infrastructure Capacity, Availability, and BCP
- Motivating and supporting the Infrastructure team for day-to-day activities
- Ensuring balanced role distribution for the entire operational task per resource
- Negotiating supplier purchase, service, and maintenance agreements
- Closely coordinating with business stakeholders
- Closely coordinating with all vendors
- Ensuring that all SLAs are met and all KPIs are delivered
- Making sure that 24x7 support is available for issues related to the system as well as business-critical requests
- Training new staff members
- Recommending enhancements to the existing systems
The ideal candidate should have 10+ years of working experience with a degree in IT or a related subject (MBA related to IT will be preferred), with at least 2-3 years in a managerial position in IT management in a mobile telephone company or a similar institution.
About the Role
- Plan, design, and maintain optimal infrastructure performance and operation
- Manage the operation of Nawras' IT infrastructure
- Establish procedures for daily operations and inventory management
- Monitor and report on infrastructure operations and incidents
- Prepare plans and budgets for infrastructure and its related systems and projects
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