Helpdesk and Infrastructure Manager

2 days ago


Muscat, Muscat, Oman Esbaar Full time

We are looking for a skilled Helpdesk and Infrastructure Manager to join our team at Esbaar. As a Helpdesk and Infrastructure Manager, you will provide technical assistance to employees on various IT-related issues and manage the day-to-day operations of our IT infrastructure.

Your responsibilities will include troubleshooting hardware and software issues, maintaining technical documentation, and training employees on IT best practices. You will also assist with the setup, deployment, and maintenance of end-user devices and install, configure, and maintain servers and IT infrastructure.

This role requires strong knowledge of Windows, macOS, and Linux operating systems. You should have experience with troubleshooting hardware and software issues and knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi). Additionally, you should have knowledge of Active Directory, Azure AD (MS Entra), and cloud identity management.

As a Helpdesk and Infrastructure Manager, you will work closely with the IT team to ensure that all IT-related issues are resolved promptly and efficiently.



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