
Technical Operations Engineer
3 days ago
Technical Operations Engineer
We are seeking a talented Technical Operations Engineer to join our team. As a key member of our technical operations team, you will be responsible for monitoring and restoring services related to assigned projects.
Key Responsibilities- Monitor and troubleshoot application, system, and network issues related to our services.
- Take ownership of customer issues and resolve them within SLAs.
- Work on standby outside of standard hours to address system outages or degradation.
- Collaborate with internal and external technical teams to evaluate and resolve technical problems.
- Follow established escalation procedures for unresolved issues.
- Act as a local Single-Point-of-Contact for Service Operations-related matters.
- Participate in technical meetings as required.
- Log and update technical tickets properly.
- Assist with other projects as assigned.
This role requires strong technical skills, effective communication abilities, and a results-driven attitude.
Requirements- Bachelor's Degree in computer science or a related field.
- 4+ years of relevant experience.
- Hands-on experience with SQL/Postgres, Linux, and Networking.
- Good communication skills in English.
- Attention to detail, multi-tasking, and prioritization skills.
- Strong troubleshooting and problem-solving skills.
- Ability to understand complex systems.
Preferred Skills:
- Experience with monitoring and alerting systems.
- Familiarity with Docker and Atlassian tools.
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