Technical Operations Engineer

3 days ago


Muscat, Muscat, Oman beBee Careers Full time

Technical Operations Engineer

We are seeking a talented Technical Operations Engineer to join our team. As a key member of our technical operations team, you will be responsible for monitoring and restoring services related to assigned projects.

Key Responsibilities
  • Monitor and troubleshoot application, system, and network issues related to our services.
  • Take ownership of customer issues and resolve them within SLAs.
  • Work on standby outside of standard hours to address system outages or degradation.
  • Collaborate with internal and external technical teams to evaluate and resolve technical problems.
  • Follow established escalation procedures for unresolved issues.
  • Act as a local Single-Point-of-Contact for Service Operations-related matters.
  • Participate in technical meetings as required.
  • Log and update technical tickets properly.
  • Assist with other projects as assigned.

This role requires strong technical skills, effective communication abilities, and a results-driven attitude.

Requirements
  • Bachelor's Degree in computer science or a related field.
  • 4+ years of relevant experience.
  • Hands-on experience with SQL/Postgres, Linux, and Networking.
  • Good communication skills in English.
  • Attention to detail, multi-tasking, and prioritization skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to understand complex systems.

Preferred Skills:

  • Experience with monitoring and alerting systems.
  • Familiarity with Docker and Atlassian tools.


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