Customer Experience Specialist

2 days ago


Muscat, Muscat, Oman beBee Careers Full time
Job Summary

This role is focused on delivering exceptional Guest experiences by attentively fulfilling their requests, anticipating their needs, and maintaining a high level of product knowledge.

Key Responsibilities:
  1. Guest Services: Fulfill Guest requests promptly, and maintain a high level of knowledge about products and services to enhance the Guest experience.
  2. Anticipating Guest Needs: Demonstrate a deep understanding of Guests' requirements and preferences, providing personalized service to exceed their expectations.
  3. Internal Customers: Extend these service attributes to all internal customers, ensuring seamless collaboration and support within the team.
  4. Task Management: Provide written progress logs for assigned tasks, ensuring transparency and accountability.
A Day in the Life:

Each day brings new opportunities to deliver outstanding Guest experiences and make a positive impact. Key responsibilities include:

  1. Monitoring and managing computer hardware operation, ensuring all systems are working correctly and installed properly.
  2. Staying informed about IHG-approved systems and technology that can enhance hotel efficiency.
  3. Maintaining software performance records and monitoring system performance.
  4. Ensuring data and physical security standards are met.
Requirements:

To succeed in this role, you will need to:

  1. Investigate and report software problems.
  2. Understand standard and customized features of our Hotel front office system, point of sale system, and call accounting system.
  3. Be aware of disaster recovery procedures for inoperable hotel computer systems.
What We Offer:

We provide a competitive salary, full uniform, impressive room discounts, and top-tier training. Our inclusive culture values diversity and promotes equal employment opportunities. We prioritize employee wellbeing through our framework, focusing on health, lifestyle, and workplace support.



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