
Customer Experience Specialist
2 days ago
This role is focused on delivering exceptional Guest experiences by attentively fulfilling their requests, anticipating their needs, and maintaining a high level of product knowledge.
Key Responsibilities:- Guest Services: Fulfill Guest requests promptly, and maintain a high level of knowledge about products and services to enhance the Guest experience.
- Anticipating Guest Needs: Demonstrate a deep understanding of Guests' requirements and preferences, providing personalized service to exceed their expectations.
- Internal Customers: Extend these service attributes to all internal customers, ensuring seamless collaboration and support within the team.
- Task Management: Provide written progress logs for assigned tasks, ensuring transparency and accountability.
Each day brings new opportunities to deliver outstanding Guest experiences and make a positive impact. Key responsibilities include:
- Monitoring and managing computer hardware operation, ensuring all systems are working correctly and installed properly.
- Staying informed about IHG-approved systems and technology that can enhance hotel efficiency.
- Maintaining software performance records and monitoring system performance.
- Ensuring data and physical security standards are met.
To succeed in this role, you will need to:
- Investigate and report software problems.
- Understand standard and customized features of our Hotel front office system, point of sale system, and call accounting system.
- Be aware of disaster recovery procedures for inoperable hotel computer systems.
We provide a competitive salary, full uniform, impressive room discounts, and top-tier training. Our inclusive culture values diversity and promotes equal employment opportunities. We prioritize employee wellbeing through our framework, focusing on health, lifestyle, and workplace support.
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