Customer Support Associate

2 weeks ago

Muscat, Muscat, Oman beBeeCustomer Full time 1,500 - 2,500

**Job Title:** Customer Support Associate

We are seeking a highly skilled and motivated individual to fill the position of Customer Support Associate. In this role, you will be responsible for facilitating effective communication and coordination between our customer service department and other internal teams.

  • You will handle, resolve, and document customer inquiries and complaints in line with our company policies and standards.
  • Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
  • Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.

The ideal candidate will have a strong analytical, interpersonal, organizational, and communication skills. You should also have a solid understanding of administrative work and general office operations, as well as proficiency in computer usage and office software.

We are looking for someone who is able to perform effectively under pressure and can take ownership of assigned tasks and deliver responsibilities as agreed with our Reporting Manager.

Required Skills and Qualifications:

  • Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
  • Strong analytical, interpersonal, organizational, and communication skills.
  • Solid understanding of administrative work and general office operations.
  • Awareness of compliance standards relevant to a customer service team.
  • Minimum of 1 year of experience in a customer service role.

Benefits:

  • Opportunity to work with a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.

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