Digital Operations Manager

22 hours ago


Muscat, Muscat, Oman Majid Al Futtaim Full time
Job Title: Digital Operations Manager

The E-Commerce Manager is responsible for overseeing the company's digital business operations, including direct online sales, fulfillment, and last-mile delivery, to enhance the customer experience. This role involves developing strategic and tactical changes to improve profitability, expand the customer base, and ensure competitive product pricing, quality, and selection across all online categories.

Role Summary:

This role requires analyzing, reviewing, recommending, and building strategic and tactical changes to drive profitability by increasing customer base, improving conversion rate, improving order size, and managing margin performance. Additionally, the E-Commerce Manager will implement or enhance an operating model for the E-Commerce Last mile deliveries using 3P service providers. They will develop detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation. The goal is to find the most appropriate solution to deliver goods to end customers, offering the best unified customer experience for the country at the lowest cost.

Responsibilities:

  1. Analyze and review current operational processes to identify areas for improvement.
  2. Develop and implement strategies to improve profitability, expand customer base, and ensure competitive product pricing, quality, and selection.
  3. Implement or enhance an operating model for the E-Commerce Last mile deliveries using 3P service providers.
  4. Develop detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation.
  5. Monitor and evaluate the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.


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