Workshop Service Director

6 days ago

Fujayrah, Oman Ali & Sons Holding LLC Full time
About the Role

We are seeking an experienced automotive professional to fill the position of Workshop Supervisor.

The successful candidate will be responsible for overseeing workshop operations, driving productivity, and maintaining exceptional service quality.

Key Responsibilities:

  • Operational Efficiency: Manage workshop operations to ensure optimal productivity and efficiency.
  • Team Leadership: Lead a team of technicians to deliver high-quality service and maintain excellent customer satisfaction standards.
  • Service Process Improvement: Develop and implement effective service processes to drive business growth and improve customer satisfaction.
  • Training and Development: Provide training and development opportunities for workshop personnel to enhance their skills and knowledge.
  • Customer Focus: Ensure that customers receive high-quality and efficient service, meeting or exceeding their expectations.
  • Problem-Solving: Troubleshoot technical issues and resolve customer complaints in a timely and professional manner.
  • Inventory Management: Manage inventory levels to ensure that necessary tools and equipment are available for smooth workshop operations.
  • Reporting and Analysis: Analyze workshop data to identify areas for improvement and develop strategies to drive business growth.
  • Collaboration: Work closely with other departments to ensure seamless communication and coordination.

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