Automotive Operations Manager

6 days ago


Fujayrah, Oman Ali & Sons Holding LLC Full time
Role Summary

A seasoned automotive professional is sought after to oversee workshop operations, drive productivity, and maintain exceptional service quality.

This leadership role involves managing a team of technicians, streamlining service processes, and ensuring high customer satisfaction standards are met.

Main Responsibilities:

  • Staff Training and Development: Identify training needs for workshop personnel and recommend programs to the After Sales Services Manager.
  • Service Process Improvement: Train and update staff on the latest servicing techniques introduced by the principal.
  • Team Support and Guidance: Supervise and support the team in solving technical challenges and ensuring smooth workflow.
  • Performance Optimization: Track employee efficiency and productivity to optimize performance.
  • Task Management: Ensure accurate time allocation for each task by monitoring Time Controller records.
  • Workshop Environment: Maintain a clean and organized workshop environment, ensuring vehicles are delivered in pristine condition.
  • Customer Satisfaction: Ensure that customers receive high-quality and efficient service.
  • Complaint Handling: Handle field complaints and accident-related service concerns.
  • Vehicle Inspection: Oversee the final inspection of vehicles before delivery, checking internal and external cleanliness.
  • Tool Procurement: Coordinate with the Procurement & Stores Department to order tools for new vehicle models.
  • Equipment Availability: Ensure all necessary tools and equipment are available for smooth workshop operations.
  • Reporting and Performance Evaluation: Assist the After Sales Services Manager in preparing reports on workshop activities and service performance. Evaluate personnel performance and provide feedback to enhance team efficiency.

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