Onsite Technical Operations Lead

5 days ago


Muscat, Muscat, Oman Optasia Full time
Job Overview
Optasia is a leader in integrated B2B2X financial technology solutions. We empower businesses with responsible financing decision-making and drive customer satisfaction through our AI-powered platform. Our presence spans 30 countries, anchored by 7 regional offices.

We're looking for a skilled Onsite Service Operations Engineer to join our team. As a key member, you'll monitor and restore services related to your assigned projects. This role demands a self-motivated engineer with diverse technical experience, excellent communication skills, and expertise in resolving complex issues.

Your Key Responsibilities:
  1. Serve as the primary point of contact for troubleshooting application, system, and network issues related to Optasia's services.
  2. Take ownership of customer issues reported and ensure timely resolution within specified service level agreements (SLAs).
  3. Work on a standby basis outside of standard working hours to address system outages or degradation, collaborating with counterparts as needed.
  4. Collaborate with internal technical teams and customers to evaluate and resolve technical problems, minimizing customer impact during major incidents and outages.
  5. Follow standard procedures for proper escalation of unresolved issues to relevant teams.
  6. Act as the local single-point-of-contact for Service Operations-related matters and facilitate progress acceleration.
  7. Participate in technical meetings where Optasia's presence is required.
  8. Log and update technical tickets properly in logging systems.

Requirements:
  1. Bachelor's Degree in Computer Science or a related field.
  2. At least 4 years of experience in a similar role.
  3. Hands-on experience with SQL and/or Postgres databases.
  4. Hands-on Linux & Networking experience is required.
  5. Excellent written and verbal communication skills.
  6. Diligence and attention to detail, along with the ability to multitask and prioritize work effectively.
  7. Strong technical troubleshooting skills and problem-solving abilities.
  8. Ability to understand complex systems' technical aspects.
  9. Fluent in English.

Benefits
  • Extra day off on your birthday.
  • Performance-based bonus scheme.
  • Comprehensive private healthcare insurance.
  • All the tech gear you need to work smart.


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